Penny Sharp Email & Phone Number

Wisconsin

OVERVIEW:Marketed Electronic Healthcare Records (EHR) and Practice Management Software (PM) projects to various clients. Created project plans in MS Project and budgets, developed program curricula, and delivered training to clients on new software in both on-site group settings and online software formats. KEY CONTRIBUTIONS & ACHIEVEMENTS:★ Met and exceeded clients’ expectations on budget and quality goals. Saved clinic money by implementing software with cloud space back-up that eliminated their need to pay an insurance company for insuring their accounts receivable.★ Created processes and procedures to facilitate shift from old to new software, utilizing printouts from new software on strategies for completing tasks with new application.

Tampa/St. Petersburg, Florida Area

Certified EHR and PM Software Trainer, Sage / Vitera HealthcareOVERVIEW:Hired by billion-dollar technology firm after previously serving as their client. Created and implemented strategies to secure clients that included physician practices. Conducted assessments to understand clients’ technology needs and deliver best solutions for fulfillment. Worked jointly with Project Management team and representatives from client firms to create timelines, training dates, implementation dates, and other project milestones. Used multiple methods of training, including on-site and online formats, to facilitate learning. Wrote new policies/procedures for all positions that use the new technologies.KEY CONTRIBUTIONS & ACHIEVEMENTS:★ Built my client base from the ground up and maintained extremely high level of satisfaction with all client firms. Generated following of exclusive clients and maintained full enrollment for all online classes.★ Successfully addressed and resolved any issues with clients, including specific client who went from dissatisfied to 100% satisfied within 1 month, securing their agreement to serve as a test client. Assisted clients in creating new policies and procedures, developed programs and testing scenarios to aid new users, and instituted webinar training.★ Introduced cloud backups and set up a variety of security clearances via an employee’s position to ensure full confidentiality and security of patient information. Created client-specific tools for PM system implementation.★ Signified as the only trainer on the upgrade project in Florida following personal request from upper management. Commended by supervisor for performance and dedication, including Perfect Attendance Award.

Racine Wi

OVERVIEW:Supervised largest mental health facility in Southeast Wisconsin (over 20 practitioners), including business strategy and budget development, team leadership, and daily operations management. Oversaw HR, contracting, billing, provider credentialing, and transcription activities. Developed and implemented work policies to ensure uniform compliance, audited client’s charts for regulatory purposes, and coordinated all internal audits by state regulators and insurance carriers.KEY CONTRIBUTIONS & ACHIEVEMENTS:★ Led implementation of Accounts Receivable and EHR systems, leading to $75,000 in annual savings and improved patient services through automation of previously manual processes. Purchase of EHR system enabled all 3 MDs to be eligible for governmental incentive program of $40,000 per physician over 4-year period.★ Transformed all internal processes for clinical and support staff positions into a cohesive, unified and standardized set of solutions that increased both accuracy and efficiency organization-wide.★ Created internship program with local technical college for their Health Information Program. Recognized by college for contributions, with Psychiatric Services included in their documentary celebrating its 100-year anniversary.

Greater Milwaukee Area

OVERVIEW:Recruited and brought on board to lead turnaround for this skilled nursing facility in danger of losing its license. Created Corrective Action Plans for both the state and federal government. Led all office functions in accordance with federal, state, and local regulations. Held full responsibility for retention of skilled nursing license, acting as On-Call Administrator.KEY CONTRIBUTIONS & ACHIEVEMENTS:★ Maintained facility’s operation with zero sanctions, retaining all licenses and setting up a monthly meeting system for residents and family members to air their complaints.★ Designed and led extensive training programs and employee orientations to shorten the learning curve and expand knowledge/capabilities of team members.

Greater Milwaukee Area

OVERVIEW:Directed all business office activities, created Corrective Action Plans for state and federal agencies, and developed resident care plans as well as profitability strategies. Onboarded new MDS software and delivered all subsequent implementation/training.

Greater Milwaukee Area

OVERVIEW:Oversaw 22 Family Health Plan clinics as Long Term Registration Manager, as well as setting up Epic business office and registration dept. software for group of 100 physicians as Project Leader. Integrated eClinical software as a consultant in multiple physicians’ practices.

Greater Milwaukee Area

OVERVIEW:Converted and managed 5 major Metropolitan Milwaukee hospitals to Eclipsys software as Project Manager. In charge of all staff training and served as the Business Office Technology Expert.

State Of Wi

Merged 15 Nursing Homes onto a Novell Network & Migrated to Care Software, Responsible to manage 15 nursing home business offices including billing and resident trust. Responsible to train more than 450 staff members on Care software products across the Midwest. Traveled 75% to facilities in Wisconsin and 10 other states. Was on the Board of Directors. Nursing Homes in Wisconsin were bought by another firm; my family and I were in the process of building our first new home and my family didn't want to move to another state.

Teaching Certificate, Elementary Education And Teaching, 3.4

Activities and Societies: N/AN/A

Continuing Education, Accounting, 3.0

Activities and Societies: I was working full-time, as well as attending school full-timeI chose to change schools.