Managing implementation software includingAthena practice 2.0eClinicalWorks RCMKareoAprimaHealthpacAvaility Cognizant

Support for client end users of MSI anesthesiology billing software to provide resolution to billing software issuesMSI anesthesiology – hardware and printer maintenance. Including new server purchases, migrations, setup and networking. Wisdom PM practice hosted and ASP version billing softwareIdeal PM Solution practice hosted and ASP version billing softwareBuilt ASP and DMZ accounts for new user and provider access, provider keychain and appointment types for Wisdom PM.Performed in-depth back-end troubleshooting investigations. Drove escalated issues with the support of engineering and leadership. Recognized trends and took action to proactively resolve root cause. Assisted in corporate problem management processes. Lead complex project work across multiple teams and organizations. Identified and drove opportunities for process improvement including process definition and decisions.·97% -100% client satisfaction ·Highly Valued Employee Rating·Client Service Recognition·Peer to peer recognitionCurrently supporting desktop, software, hardware maintenance and configurations including networking on multiple PM solutions for Practice Hosted and ASP clients.EHR or EMR builds for new users and ASP data migrations. New User and Provider account creation. DMZ User build exclusive to Wisdom Pm Solution. Wisdom Podiatry and Dermatology Practice Management Solution - SQL. HL7 InterfaceIdeal Solution - AS400MSI Anesthesia Billing Software - Cobol, Visual BasicCreative backup support for Surginet User AccountsGateworks/RDCConnect- JavaScriptTrainer for ASP migrations to EMR Interface (Electronic Health Record)- RDCConnect new clients, management and new employees. Internal trainer for RDCConnect- Cerner associates

Claim editor- Workers' Compensation:corrected claims billing Workers' Compensation previously denied by carrierClaims coordinator- Workers' Compensation:created claims previously uncollected and filed for Workers' Comp, determined criteria required for approval, submitted and set date for required determination.AR collection:collected unpaid claims by carrier/payor- proved timely filing and submitted transcription/notes/health records verifying validity of claimsAttorney liaison- Workers' Compensation settlements.negotiated settlement amount for claims aged over 24 monthsTotal collection and reconciliation over $230,000

Client ServiceCustomer SupportTechnical SupportInternal TrainingExternal TrainingData and file analysis

Reconciled vault cash and coin. Distributed and replenished currency to front line and drive-thru tellers.