Penny Willis Email and Phone Number

Managed all aspects of admissions applications for a private elementary school. Monitored customer contract adherence, conducted contract negotiations, maintained transcripts and student records, and assisted with customer requests. Managed accounts receivable and oversaw office operations.

Greeting customers, assisting customers with merchandise, cross-selling products, operating cash registers, driving store sales goals, maintaining the sales floor and restocking merchandise.

Scheduling dining reservations for guests, greeting guests, handling guest escalations, ensuring guests seating optimizes the flow of service, directing dining room personnel on guest needs, inspecting and maintaining dining room facilities, supervising other host staff, and scheduling host staff each week.

Assisting customers with credit card accounts, including answering questions, arranging payments, and up selling services. Dispute research and resolution was a critical function, while maintaining a high level of telephone service.