Penny A. Dodd- M.S. Email & Phone Number

United States

Commerce Texas

Political Science and American History adjunct faculty. Concentrations in election and voting history, comparative governments, American political systems, and American History. Curriculum development for online traditional 16-week, online competency-based, and in person classroom courses. Proficiency in Canvas, Blackboard, D2L Brightspace, and Moodle.

Graduate Student Specialist for the AACSB accredited College of Business MS programs including MBA; Business Analytics; Management; Finance; Accounting; and Marketing.Recruiting, Marketing, and academic advising to potential and new graduate students. Position included a high volume of inquiries worked through phone, zoom, email, and other electronic mediums answering questions and mentoring students. The role utilized proficiency in project management, digital marketing, multiple department and team collaboration, and knowledge of university policies to efficiently assist students.Charged with all aspects of enrollment management for assigned programs including enrollment pushes and enrollment tracking. Coordinates and engages in recruitment programs and activities to enhance relations, university brand and recruitment opportunities. Use of multiple CRM and LMS systems including Salesforce, Workday, D2L Brightspace, Pearson ECollege, Canopy, Twilio, Degreeworks, Banner, WebFocus, EAB and Laserfiche.

Preston Ridge Campus

Faculty for government/political science classroom courses. Responsible for development of teaching curriculum and delivery of state of Texas mandated learning objectives.

Self Employed

Create educational content for various industries including higher education, finance, and public policy. Research and write on topics related to leadership, customer satisfaction, and associate retention.Provide small business solutions for human resources, process improvement needs; recruiting; marketing and social media presence.Design, implementation and delivery training specialist for corporate and educational environments.

Flower Mound Texas

Post-Secondary educational facility with retail clinic. Managed 40 associates both licensed and administrative staff, with student enrollment of 80-100 per quarter. Established metrics and key performance indicators for standard operating procedures for an increase of 15% sales of services within 12 months. Managed multiple State of Texas initiatives which affected the educational curriculum and guidelines to be changed and or updated. Involved detailed cross functional analysis of state legislature and applications. Coordinated student admission process which included testing requirements, financial aid and veteran’s benefits. Conducted student advising and success planning activities for current enrolled students and alumni.Developed and initiated associate coaching and mentoring metrics to improve associate satisfaction. Established both advancement and succession planning routes to ensure clarity for all parties involved. Developed and maintained cross functional marketing plan. This established advertising, public relations, vendor and network development, and community involvement initiatives for all business units.

Dallas/Fort Worth Area

Division of multibillion dollar company responsible for escrow and non-escrow real state tax servicing. Clients included large financial institutions, Chase Bank, Wells Fargo, Bank of America, HSBC, Washington Mutual, and BB&T. Managed Loan Processing unit which included 3 business units of 80+ associates, including 4 supervisors. Developed and initiated associate coaching and mentoring metrics to establish accomplishable and measurable goals. Increased associate retention by 50% within 18-month period. Key leader of cross functional department Six Sigma Process improvement project. Involved 12 departments, entire tax service division of over 1500 associates, documented increased efficiency and cost savings. Budget for the project was 550K.Worked as Human Resources recruiting partner for multiple departments. Including aggressive recruiting efforts and talent search for vital positions. Partnered with customers and served as liaison for increasing overall development and retention of all lines of business. This included projects that were customer based initiated. Business unit hiring manager responsible for all position requisitions both salaried and hourly. Managed relationships with recruiting professionals both internal and external for full cycle responsibility of procuring, interviewing, and hiring qualified candidates.

Developed curriculum for sales and technical support training for 200 seat call center. This included both instructor and student training materials, including specialty group. Conducted all training programs emphasizing adult learning techniques for new hire and specialty groups (300+ students). This utilized a variety of media forums to create easily understood and interactive training programs with high performance results. Established all metrics, including key performance indicators, and quality assurance variances to effectively monitor progress of associates’ business performance.

Master Of Science - Ms, 36 Hours Polical Science With 18 Hours Additional Hours In History

American Government with an emphasis in voting law and voting behavior specialty. 18 additional hours in History with an emphasis.

Bachelor Of Science - Bs, Liberal Studies With Environmental & Agricultural Science Concentration