Penny Castle Email and Phone Number

I bring rigorous subject matter expertise in Learning and Development, Organisational Effectiveness (including change and communications), Strategy and Program Management to create thriving working environments. I have experience working at all organisational levels in FMCG, manufacturing, ship-building, education, automotive, retail and financial services sectors. Highlights have been:• Program management as well as subject matter expertise to design and deliver a global coaching… Show more I bring rigorous subject matter expertise in Learning and Development, Organisational Effectiveness (including change and communications), Strategy and Program Management to create thriving working environments. I have experience working at all organisational levels in FMCG, manufacturing, ship-building, education, automotive, retail and financial services sectors. Highlights have been:• Program management as well as subject matter expertise to design and deliver a global coaching strategy for a large matrix-style financial institution. The communication for this project ranged from individual interaction with business leaders, to print, internet and social media campaigns touching 35 000 employees.• Program management as well as subject matter expertise to design and deliver an enterprise wide change management methodology including change and communications for financial services business • Providing hands-on change management for a variety of large scale HR and IT initiatives • Working with a multinational automotive manufacturer to improve consumer experiences via improving organisation culture within its dealer network. This included supporting the leadership work in crisis situations and to manage the reputation of the global brand.• Facilitation (including change management and communications) of a strategic business pivot for a ship building company in period of radical global change• Hands-on design and delivery of learning, culture, change, leadership development, process re-engineering and strategy interventions across a multiple organisations• Providing individual and group executive coaching to individuals of all leadership levels• Developing a coaching model to work with individuals coping with grief and anxiety • Being primary caregiver to my terminally ill teenage son during his year-long fight against cancer• Authoring a best-selling, irreverent memoir recounting my attempts to implement self-help advice Show less

In the role of field mentor for The Consumer Experience Movement in SubSaharan Africa I was responsible for: • Onboarding and training coaches• Ensuring ongoing enrolments from new stores• Identifying and remediating concerns raised by dealerships already enrolled in the program

I was coach to five Ford motor dealerships enrolled in The Consumer Experience Movement. The global initiative aimed to improve consumer engagement, long term customer loyalty and profitability via better employee engagement. I was responsible for:• Tailoring global learning content for local conditions• Delivery of learning interventions• Leadership coaching coachingOf the five stores I worked with, one was awarded dealership of the year, a second was awarded… Show more I was coach to five Ford motor dealerships enrolled in The Consumer Experience Movement. The global initiative aimed to improve consumer engagement, long term customer loyalty and profitability via better employee engagement. I was responsible for:• Tailoring global learning content for local conditions• Delivery of learning interventions• Leadership coaching coachingOf the five stores I worked with, one was awarded dealership of the year, a second was awarded runner-up dealership of the year and a third was awarded most improved dealership of the year. Show less

Over seven years I progressed through a number of roles within the Nedbank Group from roles within an individual business unit to leadership of group-wide initiatives. Some of the highlights included:• Providing SME expertise and program leadership to implement coaching methods across a large matrix-style financial services organisation. At a strategic level this involved leading a group of internal and external experts to formulate and implement a group wide coaching strategy… Show more Over seven years I progressed through a number of roles within the Nedbank Group from roles within an individual business unit to leadership of group-wide initiatives. Some of the highlights included:• Providing SME expertise and program leadership to implement coaching methods across a large matrix-style financial services organisation. At a strategic level this involved leading a group of internal and external experts to formulate and implement a group wide coaching strategy aligned to the organisations L&D, Talent and OD strategies. Tactically, I was responsible for stakeholder management, onboarding professional coaches, identifying and implementing training for employee coaches, designing and implementation of a leader-as-coach program. I also facilitated the leader-as-coach program for several hundred managers.• Business Transformation Analyst: I was responsible for facilitating the merger of operations of three legacy banks post M&A. This role required stakeholder management, process reengineering, drafting business requirement specifications, identifying and reduction of waste as well as the design and implementation interventions to embed a new desired organisational culture.• IT Manager: I led a team of SMEs to identify and resolve issues in the organisation's live ERP environment. This role required me to prioritise work, problem solve, ensure quick and accurate turn around and to foster teamwork between the support team and the development team. I was also a business analyst responsible for the SAP FI/CO modules. Show less