Penny Charron Email and Phone Number

Key support to founders/owners of Milestone during rapid growth of company from 6 retirement communities and 289 resident units in 2008 to 28 communities totaling 2,833 resident units in 2014.Managed all aspects of administrative operations, including support staff.Coordinated and submitted all new licensing applications & yearly renewals for multi-state senior living communities.Processed all new entity documentation and maintained existing entity compliance for over 70 corporate entities.Developed key relationships with many internal & external customers, regulatory & government agencies, vendors, management and co-workers.Website development & maintenance - key contributor/manager in the development and build of 28 redesigned websites.Compiled weekly Sales & Marketing reports - tracked occupancy data and issued communications to stakeholders.Coordinated & developed collateral marketing pieces working closely with Regional Sales Directors and Community Relations Directors,Coordinated, managed & attended yearly Executive Directors meeting.Event planning/coordination.Recruited many key positions prior to hiring HR Director in Oct 2013 - ran Ads on various recruiting sites, conducted telephone/in-person interviews, assisted in selection process.Managed & administered Corporate Payroll using QuickBooks then UltiPro Software.Provided exemplary customer service support to Milestone Owners & Executive Management Team.

Executive support to President & Prairie Region Management Committee.Attended monthly management committee meetings at various provincial locations; coordinated agenda items, recorded minutes and managed follow-up items.Public Affairs Assistant - administered & tracked annual budget; coordinated marketing events with three independent Public Affairs agencies; represented Labatt at many sponsored events.Event Planning & Coordination - off-site management meetings; national sales & marketing meetings; team-building/incentive meetings & special events.Maintained calendar coordinating all business appointments with internal & external customers. Prepared all correspondence and maintained contact information in database.Coordinated all travel arrangements & expense report processing.Managed internal operations at regional office; recruiting, negotiated contracts for janitorial services, office equipment and stationery supplies.Chair of the Corporate GIFTS program - held monthly meetings and administered $100K annual budget.Assisted in preparation of annual Corporate Business Plan.Assisted in administration of Crisis Management Program, kept policy manual up-to-date, attended meetings and training, ensured follow-up of critical items.

Executive level support to VP ManufacturingTracked monthly departmental spendingCoordinated all scheduling, appointments, travel & expense accountsTracked & shipped Application Specific Integrated Circuits (ASICs) from manufacturing to testingConducted interviews & provided initial orientation, training for new and existing support staffOrganized special events/meetings Coordinated relocation of new hires from all parts of CanadaProvided reception/switchboard relief when required

Supported HR Director & Director of Alberta Telecommunications Research Center, composing correspondence, booking travel, processing expense accountsProcessed all documentation for new hiresSupervised various support staffAssisted in creation of relocation manual for HR departmentSuccessfully relocated over 40 employees from Edmonton to Ottawa after closure of BNR Edmonton facility