Penny Choy Email & Phone Number

San Francisco, CA, US

San Francisco, California, United States

San Francisco, CA

Product Manager, User Experience for Hotels packaging at Switchfly

San Francisco Bay Area

Sunnyvale, CA

• The launch of a new Quote-to-Invoice tool for employees and Partners that will replace NetApp’s legacy tool.
• Owned complex communications framework, defined requirements, and managed two direct reports to roll out messages to 8000+ internal and Partner users, resulting in meeting regular release adoption targets
• Successfully overcame adoption obstacles by improving Release Notes process to streamline communications
• Utilized adoption and usage metrics to shape adoption strategy
• Led and developed promotional video for new tool that was shown to 900+ NetApp Sales Leaders worldwide at the annual Sales Leadership Summit: http://www.youtube.com/watch?v=Eh3v4npqd3Q
• Created a professional-grade video promoting the infrastructure team's achievements by crafting the story and managing Senior Leadership speakers: http://youtu.be/mL49qe_wrFk

Palo Alto, CA

• A global commerce initiative to enhance HP's existing sales platform.
• Led Change Management activities for Release 1 including coordinating training activities with testing cycle, reporting status, coaching client partner on Change Management activities and methodologies
• Launched and facilitated the program's first All Hands webcast presented by client VP and Directors to 250+ viewers worldwide with 85+% positive response rate
• Used feedback metrics to convince Leadership to continue All Hands cadence
• Developed the Change Management approach to educate client teams to better enable Change activities going forward
• Conducted impact assessment for Release 2 through interviews with subject matter experts, process leads, business managers

• An Accenture Development Program (ADP) initiative that partnered with an international NGO to establish skills development programs for migrant children in South Africa and China.
• Designed the M&E logical framework for program level (UK) and local levels (South Africa and China) by collaborating with local teams to identify program objectives and target metrics
• Created end-to-end M&E deliverables such as survey creation and metrics analysis job aids for China as a standard for current and future programs
• Spoke about nonprofit experience to 200+ client and Accenture employees at International Women’s Day event

Milpitas, CA

• A proprietary Sales platform that supports traditional portal capabilities combined with collaboration tools to enable Sales members to sell more efficiently.
• Developed a metrics scorecard and led the creation of resource headcount & spend metrics dashboards for client Director to set the organization’s future targets
• Designed a tool that tracks, ranks, and prioritizes user feedback into requirements that are approved by Business and delivered into downstream releases as part of User Research activities
• Supported translation of Agile product requirements into user stories for prioritization and managed Product Backlog
• Managed a team of 5-6 client User Experience (UX) team members to deliver wireframes on time
• Created the kick-off presentation to establish the project management process and drove Release 1 project management meetings across 6 functional teams

Milpitas, CA

• A large global transformation project to enable strategic selling in emerging countries.
• Coordinated Change Management activities between 50+ core CM Team, functional team, and EU/Emerging Market team members by creating weekly Functional 1:1 meeting presentations and meeting minutes for 8 high-impacted.
• Supported impact assessment across 17 functions influenced by the CI project and drove the closure of 10 open impacts per week to successfully determine subsequent Change Management activities
• Conceived the Pre-Launch Support process and led weekly Pre-Launch Support meetings

Mountain View, CA

• Support and maintenance of Oracle applications in the Procure-to-Pay IT department.
• Improved Oracle financial reports for client users by implementing enhancement requests
• Managed development process by generating weekly bug metrics and reports for developers and IT leads and aided in writing functional design and process flow diagram for new API
• Created test scripts and managed overall developer testing for new expense reporting tool (Concur)