I have a continue a challenging career in I/S-I/T area in which I can utilize my world class organizational skills, project management know-how, performance optimization, management expertise, and superior decision-making. Seeking an IT position supporting PCs and networks. Focused on delivering exceptional IT support.

Department of Workforce Development (DWD) as a I/S Network Services Senior in the IT Solutions Center in DO BITS for the State of Wisconsin. 2nd Level support as well as entry-level for 3rd level support (Desktop Support).

Assisted I/S Help Desk and provided technical support to 6,000+ employees, agents, and contract staff by creating and maintaining a knowledge-base system (eGain) of specialized steps and technical documentation (diagnostics) to aid in problem-solving for both software and hardware related issues including crisis management, mission-critical to usage, and user questions or concerns. Additionally, utilized the reporting aspect via Business Objects on issues within Clarify system, performed business analyses to decipher trends for the addition of new data, and played a key-role in project management.

Contracted through Manpower Temporary Services and became a full-time employee. Distributed potential sale opportunities to regional field representatives from received leads (including Fortune 500 company requests).• Developed and administered leads via PROFS (Internet e-mail) and Omsys.• Added client leads to OS 2.2 for tracking and analyses.• Utilized Freelance Graphics to develop mailings and advertisements and utilized AmniPro & Lotus 123 to create labels for distribution.• Managed the United States, Mexico and Canada territories for the RS/6000 national team.• Communicated and reviewed lead analyses with specialists, dealers and data analysts.

Contracted through Manpower Temporary Services as a Customer Service Representative for Anaquest, Inc. (sister-company of Ohmeda, Inc.).• Duties included data entry, authorizing returns, switchboard, mailroom, and clerical work.• Coordinated credit-required reviews, collection handling, adjusting invoices, authorizing refunds and account revenue.