Penny Jadwin Email & Phone Number

Victoria, Bc, Ca

Hunt Valley, Md, Us

Hunt Valley, Md, Us

Seattle, Washington, Us

Provide oversight of program delivery to develop change management strategies for physician behaviour and patient care. Instrumental in taking company from start-up to operational success, with a “do what it takes” approach. Established and continuously improve processes to deliver unique external medical chart review services to healthcare organizations, enabled by web-based cloud technology. Guide development of internal software application for clinical data collection, extraction, consolidation, analysis and reporting, working with a third-party development team. Motivated and managed 25 data extraction contractors working from home across US and in Canada.

We provide STRATEGIC CHANGE and TRANSFORMATION LEADERSHIP SERVICES to help you make your vision a reality. We challenge you to see problems differently by actively participating in creating the solution with you. You can rely on our breadth and depth of business knowledge and change management methodology to help you make complex and strategic decisions. Our clients come from provincial governments, public agencies, and private companies spanning many industries.Focus areas include:• Change Management Strategy Development and Implementation• Program Assessments - Vendors, Governance, Change Management• Risk Assessments• Facilitated Strategy and Roadmap Development for transformation of operations, sales and technology• Technology /Business Alignment and Service Delivery Recommendations

Plano, Texas, Us

Provided advisory services to the Delivery Leadership Team in Transition activities for the province-wide Workplace Evolving Services and Technologies (WEST) Project for BC Healthcare. Responsible for managing gap remediation process and establishing PMO processes.

VP level role, managing a portfolio of accounts within the broader public sector outside of core government and health with an annual revenue target of $12M+ . Client Partner, accountable for driving strong business performance, building and sustaining executive-level relationships, managing account-level profitability, directing and growing team members, and delivering superior client loyalty, all demonstrated through a strong mix of the company’s portfolio of services. Responsible for driving delivery led growth, as well as seeking out new business and securing new accounts. Also chaired an executive committee for Business Process Improvement and Organizational Change.

Role involved leadership for Account Delivery Management activities and services by:• ensuring the successful delivery of all contracted service obligations • managing and driving customer satisfaction through effective change management • acting as the highest point of accountability for incident and problem management • acting as a trusted advisor at the executive level for the client• managing and growing executive customer/client relationships • contributing thought leadership in Advanced Solutions Account Management

Focus on the provision of IT business services for both BC public sector and internal customers and to drive organizational change and continuous improvement. My duties included leading transformational initiatives and the development of new service offerings, with ongoing program management, change management, customer experience management, communication, service management and IS security services. .

In support of HPAS' strategic direction to develop Cloud Services, led a new business unit that was added to Infrastructure Services, primarily focused on the development and support of cloud technologies for BC public sector. Responsible for: - Strategic development of the cloud solution - Working with government , HP Business Units, partners and vendors to define the cloud roadmap - Managing client expectations by establishing and managing cloud release strategy - Designing and executing a successful change management strategy and communication plan - Directing the technical team that designs and deploys our cloud technology stack

Somerset, Nj, Us

• Managed client relationships at the executive level to exceed client satisfaction and to act as a point of escalation to resolve any issues which might arise with the delivery team or project management in the Cloud Services Group.• Provided cross-functional program management for more complex engagements with both corporate and government clients• Established a Chief Technology Office program to raise awareness and enhance SHI’s brand among leaders in the technology community. Key objectives of the CTO Program are to deepen SHI’s relationship with our customers at the IT leadership level, add credibility to SHI as a technology thought leader and differentiate SHI by collecting and sharing relevant innovation and best practices around those technologies of most interest to our customers. • Launched and maintained a CIO community through social media for the exchange of innovation and best practices relevant to IT leadership.

Burbank, Ca, Us

•Director, Business Relationship Management, Corporate and Enterprise IT (2003 – 2009)-Business relationship manager for delivery of IT services to Corporate Divisions, including all Finance departments, Legal and HR.-Lead implementation teams for numerous enterprise system rollouts and initiatives -Oversaw 40+ active projects of varying sizes and complexity and the maintenance of over 100 existing applications representing an annual capital and operating budget of $10+ million-Established sound partnerships with peers and other corporate Vice Presidents, facilitating engagement of IT in collaborative projects with the business. -Lead continuous improvement of new processes for project intake, governance and prioritization-Established more effective and accurate processes for resource planning across the department.-Responsible for complete turnaround in the morale of the staff and establishment of a professional “can do” working environment with a very difficult customer base. •Director, Portfolio Management Office, Corporate Information Services (2003)•Senior IT Portfolio Management Consultant, Corporate Information Services, (2002 – 2003)

Plano, Texas, Us

Managed a number of large government projects, including the development of a multi-million dollar state-wide school reporting and records transfer system, that served California’s 6 million students, 1,000 school districts, 60 county offices of education and over 8,000 school sites. •Transformed troubled client relationship into a strong partnership.•Organized and motivated cross-functional team of 15 technical architects, developers, business analysts, testers and trainers to design and deliver a highly complex system using new technologies within impossible timelines.•Successfully resolved numerous project issues and negotiated $1 million in change control.

•Company principal, took company through start-up, acquisition and public offering•Directed all aspects of design, development and marketing of a computerized arrest and booking system, ultimately implemented by the Royal Canadian Mounted Police and other Canadian and US law enforcement agencies. Technical environment included Windows-based client-server solutions and involved integration of the core system with other technologies including computerized dispatch, criminal analysis, composite technology, electronic fingerprinting and staff security.

Mba, Information Technology, Entrepreneurship

Computer Based Information Systems Certificate Program

Education record

Education record