Penny Evans Email & Phone Number

Leading and developing a team of x9 employees and circa 50 trainers to deliver project and program management training. Clients include the public sector, defense, finance, and pharmaceutical companies. I have defined operational processes and improved the customer journey and/or internal operational processes. Collaborated in cross functional teams to manage change and enhance the service offer. I manage a range of supplier contracts and partnership agreements to support delivery, through service definition documents and relationship management.

Bracknell

Working collaboratively with clients to deliver their bespoke learning needs. Managing defining of needs, designing the solution and delivering to time and quality measures agreed. creating new processes and reporting to support delivery

Reading

Accountable for:- Delivering a managed learning service as per the contracted service definition for 3 clients.- Ensuring all service KPIs and SLAs are met or exceeded.- Performance manage a team in UK (x5) including 1:1s, team meetings, coaching sessions etc.- Manage service delivery including an additional team of 8 in Krakow.- Reporting and presentation of service performance to clients on a monthly, quarterly and annual basis.- Working closely with the client to support change, whether this is to meet their need or support internal service improvement activity.- Managing the service feedback process for my clients and subsequent improvement activity.- Lead on recruitment and on-boarding activity for operational staff including interviewing, induction and probation.- Working strategically both internally and with clients to drive future strategic planning, working alongside stakeholders at a senior leadership level.- Support in the resolution of learning provider issues.

Didcot, Oxfordshire, United Kingdom

HTA Academy:- Led the strategic development and launch of the HTA Academy. - Selected and managed training providers and subject matter experts and conducted a learning needs analysis,- Managed the development and implementation of a suite of flexible learning solutions.- Managed the implementation of a learning management system - Managed the development and delivery of an elearning offerLandscaper Careers Programme:- Developed and delivered a Landscaping Careers Programme for the Association of Professional Landscapers in 2015, including an Apprenticehip Programme. - Identified and secured learning providers to deliver the industry recognised apprenticeship programme.- Accountable for the delivery of the Worldskills UK Landscaping Competition, demonstrating landscaping talent through a competitive environment. Education and Careers:- Securing the apprenticeship routes of the future in horticulture, retail and landscaping through engagement on industry wide Trailblazers at both a strategic and technical level.Membership Services:- Led a team delivering membership services on behalf of a professional body. - Work with the client to define the contractual, service and projects needs and took reponsibility for delivering thsi service.

Cipd Level 5 Diploma In Learning And Development

On-line Diploma through the CIPD and Home Learning College. Committing to at least 8 hours studying a week for the duration.

Cipd, Personnel And Development

Ba (Hons), Business Administration