Penny Key Email & Phone Number

Billings, Montana Area

Coordinate with Safety Manager and train new drivers on DTS LTL freight policies and procedures. Will coordinate with re-training to connect driver performance errors and understanding of all trip planning, manifests, warehouse loading procedures, DVIR, and log management. Will use discretion and independent judgment when developing new policies and procedures. Make sure company goals are met for company growth. Achieve company's goals regarding accidents by handling them in house with self insured retention. Provide counseling and assist with discipline in all DOT compliance issues to include documentation of verbal reprimands, written documentation, corrective action letters, and termination letters. Assisting in the development of driver recognition programs. Working with insurance carrier on all liability losses. Responsible to monitor the company's Safestat score and Saferys, reporting to the management group the company's scores. Responsible for updating and auditing information as required by Federal Agencies. Responsible for being the first point of contact for all accidents (24/7), reporting to carrier when necessary. Responsible for monitoring computer generated reports, including over speeds, hard breaking, hours of service, time management issues, MPG. Work towards constant improvement. Coordinate with other managers organizing and conducting monthly safety meetings with the drivers. Responsible for auditing all driver's logs monthly. Generate violation reports for drivers. Maintain logs and reports for DOT inspections.Responsible for new hire qualifications, pre-employment checks, pre-hire drug test.

Billings, Montana Area

Provides secretarial and administrative support to assigned attorneys and paralegals, including but not limited to word processing, transcription, client contact, and work collaboratively and cooperatively with others in a team-oriented environment. I support a set of attorneys (4) and paralegals (2) as a primary assignment.

Jacksonville, Florida Area

Responsible for claims investigations related to liability under commercial lines resulting in settlement or denial of claim. Heavy telephone contact with the insured's, claimants, attorneys. Handle claims that turn into suits. Successfully managed volume of 70+ claims.

Responsible for investigation and settling of bodily injury claims with attorney representation. Charged to revive and settle claims within the policyholder’s policy limits. Responsible for managing 420 claims requiring review of demand package presented by attorneys and determining reasonable settlement value. Settle approximately 20 claims a month with payment and on average 17 without payment. Manage approximately 50 phone calls a day from insured, claimants, claimant carriers, and attorneys.Responsible for ensuring details of property damage are being handled according to policy.

Jacksonville, Florida Area

Integral member of a task force assigned to implement processes capturing information on settlement payments required by Medicare for the enforcement of the Medicare Secondary Payer Provision Act. Worked within a team that required daily interaction with the Present of the Company, Vice President of Information Technology, Assistant President of Information Technology, President of Claims, and Assistant Vice President of Claims. Met on a weekly to present progress reports and project updates. Conducted training classes in various topics related to claim procedures with the staff on a monthly basis.

Presently Holding position of

Jacksonville, Florida Area

Responsible for claims investigations related to liability under commercial lines resulting in settlement or denial of claim.Successfully managed volume of 150+ claims. Attended mediations to manage the settlement of high value, serious injury claims. Extensive travel involved. Always settled within the policy limits of $1,000,000.00 or less. Recognized for positive track record for claims going to trial in that summary judgment was always the verdict.

Adjusted claims for SIR for WC and Property Claims. Prepared COI for relocations. Monitored loss runs, updated changes in reserves. Handled GL losses.

Investigated and processed Workers Compensation Claims and P & C claims that were under carrier deductible. Monitored monthly Loss Runs provided by the carrier. Maintained accounting for additional insurance purchased by the customers on Commercial Moves. Handled general liability claims working with building lease contractor. Conducted seminars for new drivers on compliance with insurance reporting requirements under carrier policy provisions. Available on call 24 hours a day for all matters related to accidents.

Principal role overseeing compliance with Medicare reporting requirements under NGHPSection 111Overseeing the project implementationMaintain a diary on all files that are Medicare reportableMonitor to ensure compliance with Medicare reporting GuidelinesAct as a gateway for Medicare response and inquiriesParticipate in the Medicare Town Hall Meetings to insure Carolina Casualty is compliantwith any changes in the reporting proceduresConduct training for the Claims Supervisors as required to maintain the quality ofCarolina Casualty's queriesProperty communicate information discovered on claim files to other departments includingUnderwriting and ActuarialContribute to a Company Goal of yearly average loss inflation of no more than 4% andaverage expense inflation of no more than 8%This position has been held for approxiately 1 year. Prior to this I was a ClaimsSupervisor, Bodily Injury responsible for investigating insurance claims against and/orother companies for personal, casualty or property loss. I negotiated and settled out-of-court settlements with claimant/or attorney

Key member of team responsible for placement of skilled commercial drivers. Accountable for record keeping necessary to meet Department of Transportation compliance. Oversaw compliance of driver random drug testing program. Conducted safety orientation classes for new employeesConducted yearly driver seminars for up to 200 drivers.

Adjusted overseas household goods claims and settled with owner.

Obtained Florida Agents (220) License with The Department of InsuranceInvestigated and processed Workers Compesation Claims for SIR.Monitored monthly Loss Runs provided by the CarrierInvestigated and processed Commercial Property Damage Claims Maintained billing process for additional insurance (Unisource) purchased by customers onCommercial movesTrained recruitees for compliance with Insurance reporting requirements under PolicyProvisions when involved in an accident

Handled Death claims for Intermediate/Weekly Premium PoliciesReviewed death certificate information against policy infomation and paid out the deathbenefitCalculated dividend amounts and loan amounts to assure proper payment is made

Insurance

Activities and Societies: Servant Leader/Creekside Christian Church. Senior Claims Law Associate with American Educational Institute..

Education record

Activities and Societies: Insurance Professional.and Continuing Education: Senior Claims Law Associate

High School Diploma

Active Florida Adjuster License (620) Senior Claims Law Associate Arbitration Forums Incorporated