Penny Maber Email & Phone Number

The Adult Medicine Division (AMD) is the largest Division of the RACP, encompassing over 33 medical specialties, and is the governing professional body for adult medicine physicians, providing collegial support and guidance on policy development, professional development, advocacy and networking.In this role I lead, manage and support the operations of the AMD and its three Chapters: ▪ Australasian Chapter of Addiction Medicine ▪ Australasian Chapter of Palliative Medicine ▪ Australasian Chapter of Sexual Health Medicine

In this role, I own the ClinicalKey AU product (including ClinicalKey for Nursing AU). I lead product execution in ANZ, develop new feature ideas to address customer pain points, analyse usage data and trends in the local market, and work collaboratively with a cross-functional team to ensure our platform delivers trusted information to healthcare professionals and medical students.As part of the ANZ management team, I build relationships across international borders to ensure my local team have the resources and information they need to support local customers.In addition to managing the local product lifecycle in ANZ, I also manage elements of the CK global roadmap for EMEALAAP (Europe, Middle East, Africa, Latin America, and Asia Pacific), such as the go-to-market rollout for the updated CK Native App in 2023. I drive continuous local and global product improvement, with a focus on end-user experience and customer satisfaction. I am also the POC lead (“Point of Care” products) for ANZ, and I identify and develop sales targeting strategies for new market segments.Key achievements:• Rollout of new drug-linking functionality for CK AU and CKN AU, leading to a 13% YOY increase in usage of relevant content.• Increased content usage (+14% YOY) for key accounts from 2022-2023.• Initiated a global review of support models and internal processes in order to improve and standardise the customer experience between regions• Renegotiated major supplier contract for 2024-2026.• Worked with eSales team to achieve New Sales and Renewals targets for 2023.• Created new ANZ video guides to improve user onboarding.

In this role, I oversaw projects within the Reed Medical Education portfolio, with a particular focus on ThinkGP.com.au which provides high-quality continuing professional development (CPD) activities for Australian and international general practitioners. As Medical Education Project Manager, I managed the project timelines and budget for each project and looked after key relationships with our external stakeholders including Key Opinion Leaders (KOLs), peak bodies, medical writers, and sponsors. I also liaised with internal teams throughout the business to ensure we consistently provided high-value education for our users.I also maintained and continuously improved the overall learner experience (UX) on the ThinkGP platform. I created a cohesive visual language for our education programs – including conscious and subconscious learner cues, font and colour usage guidelines, improved signposting, and more – which enhanced learning for healthcare professional (HCP) users. I supervised the work of our graphic designers to ensure all learning activities developed were in line with internal UX standards as well as current adult learning methodologies.

Cardiff, United Kingdom

In this role, I provided high-level policy and committee support to the General Practitioners Committee Wales (GPCW) and its key negotiating team. This included creating high-level briefing papers for the negotiating team, corresponding with external stakeholders, and ensuring GP representation on government advisory groups. I also organised national meetings and conferences, and managed approval of invoices and expenses for the committee. I proactively liaised with colleagues in other UK nations to share information and knowledge, to ensure we were delivering the best possible service for the Association's membership.Key achievements:• Coordinated two £40,000 ($70,000) conferences for Welsh general practitioners• Supported GP contract negotiations with Welsh Government over the 2017-19 review period• Implemented a streamlined national newsletter to communicate key negotiated developments to Welsh GPs

In this role I maintained and coordinated all Arup Short Course and Graduate Development programs in the Australasian region, and was the key point of contact for all learning-related queries in the region. In addition I delivered a number of large-scale projects including a complete redesign of the Graduate Development Program, and implementation of a new Orientation program designed to welcome and support staff through their first 90 days at Arup.I regularly liaised with my colleagues in other regions to solve complex issues, and facilitated several online and face to face short courses for staff.

As a Compliance Advisor in UNSW’s Grants Management Office (1 month contract position), I assessed research proposals for compliance with the Australian Research Council’s funding rules. I also provided comprehensive feedback to UNSW researchers on their application prior to submission.Key achievement:• As a member of the compliance advisory team, helped to successfully process over 400 detailed funding proposals prior to the submission deadline.

As Education & Selection Manager, I coordinated and administered the annual selection of trainees to the Plastic & Reconstructive Surgical Education and Training (SET) program on a national basis. I also ensured high levels of service provision for our active trainees and managed key education components, including:• Two annual conferences for all Australasian registrars, • Education Unit communications, • Development of new training regulations.I also provided high-level support and recommendations to the Australian Board of Plastic & Reconstructive Surgery and its regional subcommittees, based on current activity in the SET program, potential new resources, and best practices in education & training.

Project Officer (2012-2014)• Developed policies and curriculum framework for AOA's national education & training program in line with current best practice.• Was heavily involved in the redesign of the eLearning platform and associated content.• Helped with vetting candidates for selection into the training program.CPD Officer (2011-2012)• Assessed annual Continuing Professional Development (CPD) compliance of over 600 orthopaedic surgeons & medico-legal specialists.• Managed the annual CPD Random Audit (in-depth analysis of verification for 3.5% of participants).• Processed accreditation applications for industry events.

Key responsibilities:• Audit of Continuing Professional Development (CPD) activities submitted by radiologists.• Data collation regarding CPD participation rates over a three-year period.• General administration duties, including data entry and correspondence.

Industrial Training position

Bachelor Of Engineering (B.Eng.), Surveying Technology/Surveying, First Class Honours

Activities and Societies: Surveying Society Treasurer (2010), Surveying Society Secretary (2012) Surveying & Spatial Information Systems.

Bachelor Of Engineering (B.Eng.)

6 month university exchange from UNSW

Graduate Certificate Of Education Studies

Focus on eLearning with additional subject in education planning and policy.