Responsibilities included and were not limited to:Managed and supported Helpdesk staff, including monitoring, reporting and assisting end user support.Coordinated and managed implementation of firm wide initiatives and compliance through the central region. Led and managed central region IT staff to ensure superb end user support.Participated in establishing corporate standards and processes for HOK group firm wide.Conceived and managed many projects for firm wide IT support group including Helpdesk centralization, Guest WiFi standardization, software selection, training and implementation.Served as a liaison between the IT Group and the local business unit (St Louis Mo) and managed the day-to-day IT operations for the local office.Trained and coached new and existing IT staffCreated standards for firm-wide centralized HelpDesk, established procedures and managed IT staff in implementation. Brought the central region into compliance with the migration to the new corporate DFS structure.Regularly engaged with the local leadership to make clear the firm-wide technology initiatives.Managed the procurement of technology equipment and software per IT policy through involvement with the local business leadership.Created and executed technology training for local architectural staff.Maintained local IT infrastructure per corporate standards.

Responsibilities included and are not limited to:Recruited, hired and managed local IT support staff including support specialists and system administrators.Managed IT support for 3 physical locations, over 400 users in hardware, software and trainingManaged all technology assets, cell phones, laptops, workstations, servers, IP phones, printers and software.Plan and apply yearly IT budget for the Central Region officesManaged several projects installing and supporting the following - ip telephony, print billing tracking, several office relocation/remodelsManaged Maintained AD Trained end user staff on production software upgrades and new implementations..Maintained server backup schedule, including troubleshooting, testing and analyzing backup success and restore.Implemented and managed help desk for North Central Region, utilizing this as the primary means of support for users.