Penny Pio Email & Phone Number

United Kingdom

Cape Town Area, South Africa

Actively manage and lead the Document Services department to deliver against divisional goals and KPIs. Driving a culture of excellence, accountability and behaviour that supports the business strategy. Consistent and effective performance management. Developing a team structure which supports the Exigent Virtual Support value proposition (including skills, team size, shape). Understand client requirements and trends – identifying risks and opportunities. Actively maintain relationships by partaking in monthly service calls and being escalation point for all clients.

Cape Town Area, South Africa

Responsible for managing various international client accounts, delivering work across both the UK and Australia. KPIs include client retention, excellent service delivery, profitability and increasing efficiency of teams, and reporting on each of those to the Head of Shared Services and the Managing Directors. Being the key contact for various client relationships and required to be connected with all aspects of the business, from the ground up, and including the enabling services such as HR and IT.

Cape Town Area, South Africa

The responsibilities of this role included minute taking, typing all correspondence, compiling international monthly reports, diary management, travel arrangements, annual leave administration, medical aid and pension applications for all staff, setting up master templates for use across the company, and setting up a filing system for the group.