Director of Solutions Engineering for Enterprise East

• Partner with sales, product, customer success, and services leadership to develop SaaS business model and transformation processes to drive growth of public cloud Spok Go solution leveraging AWS. • Support sales in delivering predictable revenue by creating and monitoring presales metrics. • Create and meet KPIs to ensure effective engagements and team is meeting SLA deliverables. • Collaborate with sales, product, services, customer success teams in all aspects of the sales process, leveraging a solution selling approach to achieve the technical win along with desired business outcomes for the client. • Developed a Spok presales certification process to test SaaS product knowledge, industry/business acumen, technical design skills, and go to market concepts per release cadence. • Guide customers (C-level executives to staff) through CC&C (Clinical Communication and Collaboration) transformation.

• Led client engagements with key strategic accounts leveraging a solution selling approach outlining operational best practices focused on measurable outcomes, incorporating Spok’s product strategy and client’s future direction. • Re-tooled and expanded Sales Engineering team to enable the scale required to meet the demands of the new sales structure. Efforts included recruitment and hiring of 8 additional Sales Engineers, to supplement current organization of 16 Sales Engineers and SE Manager. • Implemented new process to ensure alignment of finite sales engineer resources on the most profitable and strategic sales engagements while providing detailed analytics on resource allocation to win ratio, resource allocation to revenue, lead to order time frame, lead to order touch points, etc

• Assisted US Sales to exceed revenue targets by 120% for 2013 and 2014. • Partnered with VP of Sales to execute sales goals, educate sales force on product capabilities and selling the value of improved workflow collaboration to meet customers desired business outcomes.

• Implemented Agile Development to encourage team work, accountability, and alignment with business goals. • Hired and trained new developers on business processes and workflow of the Boost Service Systems application (Accounts Payable, Accounts Receivable, Payroll, General Ledger, Inventory, Job Costing, and Document Manager).• Implemented, deployed, and trained all staff on a new customer support software application to track cases, allow customers to chat with customer support technicians, and provide ability for our customers to login and create their own cases, as well as, look at knowledge base articles.• Designed and led the product development of the Boost Mobile application to run in 3 environments: WAP 2.0, Windows Mobile 7 client, and windows application on a Tablet PC/Netbook.• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.• Assisted sales in driving revenue across North America through participating in all aspects of customer pursuit. • Demonstrated all aspects of CRM, Record to Report, R2R, Procure to Pay, P2P, Supply Chain management and payroll

Collaborated with SVP of Carrier Development and CEO to spearhead market positioning and launch of new business products. Forged solid relationships with key decision makers for major carriers and Location Based Services ecosystems in North America and Europe including Vodafone and Orange, Telus, AT&T, Alltel, US Cellular, Lucent, Nortel, Qualcomm, deCarta, Networks In Motion (NIM) and Hewlett Packard.

Responsible for delivering results to Gearworks’ enterprise customers by helping them address their critical business challenges and implementing a workforce management application that aligns with their business processes.• Directed customers through all aspects of the project life cycle by diagnosing customer’s needs, managing projects, customizing applications to fit customer's needs, implementation and training, and monitoring day-to-day usage.• Established key relationships with Gearworks’ major accounts, including Roto Rooter and Select Comfort.

Developed profitable relationships with key clients including Goldman Sachs, Continental Airlines, Amgen, Swedish Medical, and Verizon Wireless. - Designed and Deployed custom engineered solutions based on key client requirements to administer PBX and Voice Mail systems. These ranged from a web based help desk application to reset a voicemail password to the ability to integrate with a company’s e911 database or active directory. Many of the solutions that were custom engineered during my tenure, are now Unimax’s standard product offerings.- Collaborated with engineering team developing products based on product requirements defined by customer.