Penny Singleton Email & Phone Number

Charlotte, NC, US

Charlotte, NC

Integra Employer Health

Charlotte, North Carolina, United States

Prepare and distribute client check registers on a weekly and bi-monthly basis for Medical, Dental, Rx, Flex and STD check runsManage daily ACH drafts and wire submissions for claim and administrative invoice funding for common and special account self funded clientsAdminister Direct Pay enrollments and bank file uploadsHandle all check reissues and stop.

 Single-handedly managed administrative duties such as preparing and submitting bi-monthly specific deductible reports to reinsurance carriers Researched and assembled aggregate deductible claim filings Organized and disseminated client check registers on a daily basis with monthly internal and external reporting  Utilized knowledge of CAS system to.

 Hired and trained new staff, as well as managed and assessed the development of Major Account Coordinators (MAC) team in four locations  Worked collaboratively with the MAC team in handling key accounts Established goals and performance evaluation materials for the Major Account Coordinator team Executed pre-sales assessment on sizable accounts.

 Coordinated and managed a team of 13 representatives to ensure compliance with company culture and guidelines; conducted personnel activities such as hiring staff and performance evaluation  Outlined performance measurements and quarterly goals for the CSR team  Monitored the volume of calls and phone statistics to accurately determine existing trends.

Liberal Arts And Sciences/Liberal Studies

Human Resources

Classes Included: Effective Recruitment & Selection Fundamentals of Human Resource Management Basic Employment Law for Human Resources.