Penny Toon Email & Phone Number

West Pennant Hills, New South Wales, Australia

"With 25+ years crafting epic travel stories, I’m your personal trip designer! From solo escapes to group adventures, road trips to cruises, I tailor each journey to fit your needs. No stress, no guesswork—just seamless plans and unforgettable memories. Let me do the heavy lifting so you can enjoy the ride. Your next great adventure starts here!"

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

• Design and deliver training programs that improve the skills and knowledge of travel professionals so in turn they can make a greater contribution to their businesses success. Balancing my extensive knowledge of selling travel and leading a successful business, with good presentation, facilitation and teaching skills. I possess a strong ability to recognise and appropriately manage the various training needs of adult learners and individuals within the group.• Mark and assess participant’s assessments for submission as part of their nationally accredited qualifications process. • Facilitate the delivery the core programs going to a national market in 2017. • These Programs consist (not exclusively) of; o Business Results Program (for those in product and BDM roles in travel businesses) o 4 Corners of Leadership (leader in travel businesses) o Consultant Success Program (travel consultants) o Business Results Home Based (for home based agents) • Work with our internal team and partner RTO's on continuous improvement initiatives to all programs and assessments • Write and update learning content for nationally accredited qualifications • Write, update and deliver web workshops to the industry • Assess all students either online or paper based workbooks • Ongoing evaluation of our offering to ensure;o Industry relevance o Appropriate skills transfer consistent participant engagement o Meeting the 4 mat training philosophy • Phone Coaching conversations with enrolled participants and their owner/manager • Visiting travel businesses to mentor and to directly observe performance of students • Administer & support online surveys undertaken by enrolled students

17 Lexington Dr, Bella Vista Nsw

General Manager

Sydney Area, Australia

State Leader - Global Sales Academy, a newly-established division of the Flight Centre Travel Group designed to build expertise across all Flight Centre brands in Sales and the Customer Experience.  Leading a team of training professionals, driving high performance across a wide range of training and professional development delivery benchmarks. Leading the development and implementation of comprehensive training curriculums in collaboration with other State Leaders and senior sales managers. Analysing data and information from training programs, and leveraging that information to further develop more effective training programs aligned with broader corporate goals, values and culture. Producing detailed and accurate reports with regard to training successes, participant feedback, potential improvements and portfolio performance. Managing a training portfolio and delivering training direct to Flight Centre sales and business development staff throughout NSW and the ACT. Conducting one-on-one coaching and assessment for front-line travel consultants. Contributing to strategic planning, development and implementation of new technologies and advancements. Presenting to large groups of training leaders and senior sales staff at a national level as part of national sales and development conferences. Facilitating specialist senior leadership training for all group business leaders.

Sydney, Australia

I moved into a senior training role and was given responsibility for developing and delivering training for sales and customer service staff across 20 Flight Centre locations throughout the Hills District, a highly competitive region for the tourism sector.I managed sales training programs in line with the company’s broader professional development framework, developing and facilitating training programs for approximately 35 junior sales consultants at any one time.

Sydney, Australia

Over the course of 7 years I established a strong track record in business leadership roles throughout the Hills District in Sydney. I successfully led small, multidisciplinary teams of international travel consultants, providing guidance, advice and direction to drive high performance and secure strong sales and business development results.I established and maintained productive working relationships with external stakeholders including airlines, travel wholesalers and tourism operators to develop comprehensive and competitive packages for clients.

Sydney, Australia

I joined Flight Centre with responsibility for building and leveraging relationships with clients, securing new travel business, and facilitating bookings on behalf of clients. I successfully met all customer service benchmarks, and was given increased responsibility for leading customer and client service operations.

Professional Coach Accreditation, Business

Diploma Leadership Management, Business, Diploma

Diploma Of Retail Business

Certificate Iv In Frontline Management

Certificate Iv In Training & Assessment

Certificate Iv In Tourism (International Retail Travel Sales)

Certified Professional Behavioural Analyst (Cpba), Science Of Self Accreditation – Level 1, Level 1

Certified Professional Behavioural Analyst (CPBA) Certified Professional Motivators Analyst (CPMA) Certified Professional Emotional.

Diploma Of Leadership And Management (Bsb51915), Leadership And Management

Diploma Of Travel And Tourism Management (Sit50116), Travel And Tourism Management

Diploma Of Retail Management, Retail Management