Penual Kim Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

77 Bloor St W 10Th Floor

77 Bloor St W 10Th Floor

•Performed cheque verification ensuring information provided through documentations match the client’s information on ISM as well as making sure all transfer requests are consistent with industry regulations and firm’s operating practices•Processed cheques and continuously met daily quota ranging from 35- 70 cheques at the same time ensuring they are booked into correct accounts accurately and in a timely manner•Followed firm’s protocol on escalating processing issues, recording transactions on ISM, logging delinquent cheques on rejected cheque log, and creating tickets using WTS to inform partners of the delinquency.•Participated fully as part of Client Transfers Services Non-Aton team, partaking in morning huddles, monthly meetings, and supporting/assisting team members, contributing to positive team work environment•Provided updates to partners/clients via email and tickets on transfer request progress to maintain and meet exceptional service levels

Gwanak-Gu, Seoul, Korea

•Taught conversational English to both beginner and advanced students •Conducted level placement interviews to assess students’ English levels•Coordinated weekly meetings to make important announcements to teachers and to address any issues or difficulties teachers might have •Created teaching schedules for all foreign teachers •Successfully maintained target student re-registration rate above 40% and refund rate below 13% throughout the year