10-week, full-time bootcamp preparing participants to completes the ServiceNow certification of Certified System Administrator (CSA).PROGRAM COMPETENCIES:Overview of ServiceNow ITSM, ITBM, and ITOM product suites Overview of performing day-to-day ServiceNow Administration tasks and activities for platform product/services operations delivering ServiceNow ITSM, ITIL, ITOM, and ITBM capabilities (including configuration) Troubleshooting and resolving production support issues for ServiceNow products Lead product releases, sprints, and development cycles Designing ServiceNow reports, dashboards, and IT process automation Managing system changes without interruption to the user Ability to use the advanced administration capabilities of ServiceNow Maintaining, enhancing and creating automated IT processes within the ServiceNow environment Managing new releases of ServiceNow and efficiently implementing new features Flow designer and java scripting