• Provide relevant reports to Director of International Programs and Senior International officer to ensure project teams have all tools required to make the right decisions to support the on time and on budget project execution. (Managed over 10 direct reports)• Lead International Programs subunits through cross-functional team meetings to support IT in the development and deployment of Salesforce CRM and Marketing Cloud.• Communicate with stakeholders at every level to understand pain points, gather business requirements and map current processes for gap analysis.• Responsible for the onboarding and change management of International Program Staff and their stakeholders for several new SaaS platforms used to accelerate the digitization of key business processes.• Develop quality and contingency plan to ensure data integrity and efficient timelines of customers/applicants admission processing, evaluation, and immigration document preparation. • Regularly participates in recruitment and marketing strategies to bolster international enrollment. • Review all customer service related complaints for International Programs and address concerns with speed and professionalism.• Decreased applicant cycle time by thirty plus days amidst a global pandemic and introduced list, reports, and dashboards in CRM for the ongoing management of key metrics.

• Served as a consultant for other California State Universities to adopt best practices and support new global strategic partnerships. • Coordinated agent based (third party) applications approximately 40% of applicant pool and maintained database to ensure accurate payment.• Participated as a member of NAFSA - Association of International Educators and collaborated with professionals globally in all areas of international education.• Prepared International Processing report: current/previous year/week data variance analysis.• Provided student advising and guidance: ensured compliance with admission requirements, interpreted and applied policies and procedures, acted as liaison with academic/administrative departments, identified and resolved problems.• Applied reasoning and judgement to obtain solutions to complex admission issues that arise when dealing directly with applicants, agents, faculty, and family and friends of applicants• Managed student assistant hiring processes via Handshake platform and approved employee payroll.

• Supported F-1 international applicants, U.S visa holders, and domestic students with foreign credentials pursue higher education at Cal State East Bay by providing guidance through the application processes.• Maintained accurate records, reports and database management for 3000 plus applicants per application cycle (fall/winter/spring).• Applied relevant immigration policies to direct students and applicants to appropriate campus resources.• Engaged prospective students and current students face-to-face, via telephone, and email correspondence.

Contracted at several sites including the Tech Museum of Innovation, Merck Research Labs, Tesla Motors, Silicon Valley Bank, Western Digital, Digital Realty Trust, BD Biosciences, and Infinera. • Trained new hires, developed training materials, and updated post-orders under the supervision of National Accounts Portfolio Manager of Digital Realty Trust.• Ensured compliance with client policies and procedures.• Issued digital access to physical locations: reviewed and verified documentation/identification/certification of individuals requiring/requesting access. • Received, processed, recorded incident reports such as security, health/safety, hazardous materials breech, etc.• Maintained various data such as vendor and client lists, client specified parameters, etc.• Developed and Implemented process to ensure certificate of insurance (COI) minimum requirement compliance. • Maintained Cold Room reports. A medical facility/client specific reporting requirement.• Created and updated spreadsheets to monitor various activities to facilitate reports and accurate payments.• Prepared documents for SOC2 Audit: to determine efficacy of their security program to their stakeholders, customers, regulators, partners, management, etc. • Identified and facilitated repair of facilities and systems.• Provided training and certified BSIS (Bureau of Security Investigative Services) required training hours.• Verified production and cost goals against actuals and provided variance analysis.

• Coordinated events and activities for internal and external clients.• Identified appropriate documentation and additional resources for library patrons.• Prepared shipments for law library exchange and conducted inventory management. • Received and incorporated law updates in physical law books. Cataloged as appropriate.

• Pioneered Advanced Language Development Program: advanced curriculum for students who have met initial literacy goals.• Focused on literacy in ESL, at-risk youth, and low-income families.• Developed individualized curriculum per student needs resulting in increased test scores and reading averages on standardized tests.