Pepe Buenrostro Email & Phone Number

Plano, Texas, United States

Utilize resources and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to; wires, account transfers, payments, title inquires, account status and maintenance, website questions and registration, as well as general questions.Service customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negations and financial solutions.Support strong Brand connections with our dealers by answering Dealer and Area Sales Managers inquires via phone and email including but not limited to; titling inquires, originations, lease end, customer inquiries, and program eligibility.Support various processing functions including but not limited to email, databases, SharePoint, queue management, and additional miscellaneous tasks. Attention to detail, process steps, time management, and efficiency are critical skills required to gain success across the broad range of processing tasks completed by the Universal Agent. Communicate with other workgroups regarding titles, customer service, insurance, and third parties such as dealerships, Mortgage companies and attorneys for legal accounts.

Garland, Texas, United States

Serving customers by completing account transactions. Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier's checks, traveler's checks, and series e bonds. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby employees so they can assist customers and effectively cross sell bank products and services. I have basic knowledge of simple deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals.

Richardson, Texas, United States

Answering questions about Marcus products via email, phone, or chat while providing website navigation support and assisting with the application process.Supporting Marcus customers by answering general questions, taking action on accounts and assisting with general troubleshooting steps.Accessing multiple electronic systems at once and documenting steps taken to efficiently and accurately complete the request.Participating in projects or process improvements to drive operational excellence.Completion of ongoing compliance and remedial training as scheduled.Meeting established goals for all performance metrics, including call quality, productivity and schedule adherence to provide an exceptional level of service to prospective and current customers.Abide by applicable regulatory and departmental policies and procedures.

Garland, Texas, United States

Greets and interacts with new and regular guests in a genuine manner and suggests products that compliment purchase to enhance the guest experience. Rings up guests on cash register and balances cash and inventory transactions. Provides prompt, efficient, and courteous service.

Dallas, Texas, United States

Execute cash transactions quickly and accurately, Greeted all customers, handle products and equipment and ordinance with safety sanitation skylines conducted price checks for cashiers and service clerks checked our customers and back items quickly suggested additional items and offer samples of weekly promotion items to increase store sells organize Precision product cases in produce warehouse in walking cooler arranged in stock department displays

Cyber Security

Activities and Societies: At SMU Cybersecurity Boot Camp, I am receiving hands-on training in networking, systems, web technologies.

Associate Of Science - As