Coordinate and implement new versions of IT Applications in the Consumer & Small Business Banking areas. Manage and maintain environments: new code deployments, changes in configuration, OS patches, addition of new components. Ensure reliability and availability of systems online leading the troubleshooting of defects. Lead status/triage calls with Development Managers and Business Partners. Coordinate the construction of complete environments for applications.• Code Migrations• Troubleshooting• Environments Management• Scheduling• Code/API Management• Code Changes

Acted as a seasoned producer and working task leader applying a comprehensive and in-depth working knowledge of technical services, policies, practices, processes and procedures. Managed and assigned activities to personnel of the technical help desk teams. Monitored performance levels of support personnel, reviewed response times, problem logs and trends in problems reported (as well as solutions). Position involved frequent, regular interaction with all levels of ACS operations/project management executive staff. Duties and Responsibilities:• Managed the activities and personnel associated with providing technical services to internal customers.• Identified, prioritized and confirmed resolution of reported problems with systems, hardware/software and/or network teams. • Regularly interfaced with customers and management teams providing regular status presentations of current resolution efforts (leading daily/weekly meetings).• Ensured the delivery of support services on all levels of help desk technical support including receipt, prioritization, documentation, resolution and customer support for software, hardware, operating systems and configuration issues. • Managed the process of maintaining daily logs, turnovers, reruns and equipment malfunction reports consistent with established service levels; takes corrective action if service levels are not maintained.• Provided task leadership to assigned staff including the development and implementation of training priorities to ensure departmental staff maintains current technical/customer service skill set.