Organized and managed a comprehensive database of I/DD customers and Direct Support Providers (DSPs).Read and interpreted customers' state documents including Support Plans (ISPs), Risk Identification Tools (RITs), and Person-Centered Information forms (PCIs) to ensure matching DSPs with skills that are appropriate for the individual needs of the customer.Scheduled and coordinated interviews between customers and DSPs while ensuring staying in compliance with HIPAA laws.Utilized various software including EHR systems, Google Suite (Google Sheets, Google Docs, and Google Forms), email, texting, and phone calls, to communicate customers' needs, track metrics and interviews, and manage schedules effectively.Collaborated with a team to address customer needs when hiring, scheduling issues, updating schedules, and arranging substitute providers when necessary.Demonstrated patience and clear communication when interacting with customers and families in high-stress situations.Worked closely with the company owner to build my position that was new to the company including reviewing procedures, analyzing data, and finding solutions to challenges.Supervised DSPs and provided training to prepare them for customer interviews.

Created digital image files for use in digital and traditional printing methods. Used Adobe Suite to create logos, printable worksheets, social media images, and layouts. Met with customers to present mock-ups and collect information for adjustments. Built corporate brands by designing cohesive looks between elements such as logos and letterheads along with designing website layouts, templates, and unique branded looks. Employed design fundamentals when selecting typography, composition, layout, and color in design work.

Meet deadlines, exceed expectations and effectively roll out winter and spring fundraising campaigns. Organize contacts and orchestrate innovative marketing campaigns to boost awareness and engagementTracking documents detailing assignments, in-progress work, and completed project milestones.Incorporated service changes into marketing messages to drive customer engagement and service awareness.

Supported individuals in understanding and addressing personal, social and behavioral problems affecting their education.Created and led virtual events during pandemic shutdowns. Revived the Students with Kids Club to help other students with children connect.Led and presented at weekly meetings for the Student with Kids Club.Trained as a Confidential Advocate supporting students affected by relationship and/or sexual violence, harassment, or stalking.

Calibrated seg heights, vertex, pupillary distance, and pantoscopic tilt to customize eyeglass orders and create the perfect fit. Filed claims with vision and medical insurance companies to garner payment for optical services. Suggested optional items such as lens coatings and lightweight lenses to improve the patient experience with eyeglasses. Aided patients in the selection of flattering eyeglass frames appropriate for prescription and style preferences. Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses. Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction. Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.

Conceptualize visuals based on requirementsPrepare rough drafts and present ideasDevelop illustrations, logos and other designs using software or by handUse the appropriate colors and layouts for each graphicWork with copywriters and creative director to produce the final designTest graphics across various mediaAmend designs after feedbackEnsure final graphics and layouts are visually appealing and on-brand

Opticianry