Pepsi Hunter Email & Phone Number

Columbus, Oh, Us

United States

● Provide hands-on management of the elements of the QMS (Quality Management System). These include quality action plans, corrective actions, quality management, customer complaints, standard work, audit processes. Standard procedures, test methods, and process controls.● Lead operations-level reporting on the performance of quality system to management for review as a basis for improvement to the quality system. ● Evaluate operational performance of the QA team to facilitate… Show more ● Provide hands-on management of the elements of the QMS (Quality Management System). These include quality action plans, corrective actions, quality management, customer complaints, standard work, audit processes. Standard procedures, test methods, and process controls.● Lead operations-level reporting on the performance of quality system to management for review as a basis for improvement to the quality system. ● Evaluate operational performance of the QA team to facilitate performance management, merit increase, promotions, and disciplinary action. ● Develop a Quality culture that will drive zero PPM zero customer complaints performance. ● Partner with Executive leadership, IT, Learning and Development, and Operational Excellence Analysts to create a culture of quality among account teams and QA team. Launched a training solution, including digital manuals, which reduced the average audit SLA time from five (5) to two (2) days. ● Scaled QA team from completing internal audits for WX products to include PX and MCAHPS support. Increased our average team audit rate of 2,000 audits annually to 30,000. ● Direct and coach team of Quality Auditors that their internal audits have maintained a 98% error finding rate for two (2) consecutive years.● Obtained a 97% leadership rating in my first year as manager, increasing to 100% in my second year, by operating in an empathetic leadership style in order to create psychological safety in the team.● Routinely utilized several tools such as team ladders, learner, contributor, and challenger safety models to gather and understand team sentiment. Used this information to improve team processes and policies to improve culture. ● Utilized census and pulse surveys, deployed by executive leadership, to gather team metrics. Used these metrics to implement improvement strategies. This includes joining the internal Champion program to improve the metric for team/company recognition, and career development. Show less

Remote

● Team lead to QA team, focusing on creating, implementing, and standardizing auditing process for workforce products. ● Created more efficient reporting for quality errors and discrepancies. ● Created more efficient reporting of team metrics for executive quality leadership. Built interactive dashboards that allowed reporting in real time. ● Conducted quality control checks, selecting products randomly, and testing them for defects. ● Collaborated with internal partners and… Show more ● Team lead to QA team, focusing on creating, implementing, and standardizing auditing process for workforce products. ● Created more efficient reporting for quality errors and discrepancies. ● Created more efficient reporting of team metrics for executive quality leadership. Built interactive dashboards that allowed reporting in real time. ● Conducted quality control checks, selecting products randomly, and testing them for defects. ● Collaborated with internal partners and executive leadership to address commonly found QA issues to improve the overall process. ● Performed continuous improvement spot reviews of non-routine and work package contents for completeness, correct use, and approved data. ● Delivered audit services for CAHPS related products, keeping operations in compliance with regulatory requirements. ● Completed timely quality reports highlighting deficiencies and recommending corrective actions. ● Helped maximize output quality by approving production test and specifications in advance and communicating required changes to Supervisors.● Trained and mentored new QA members to ensure proper quality auditing and reporting. Show less

● Create and manage the reporting process to include process documentation, checklists, andprocess maps; follow established procedures and perform quality control functions on projectreporting work.● Manage client requests and timelines which are created by Account Managers, coordinating withAccount Manager to modify dates, timelines and other requests needed for changes in clientscheduling and planning.● Prepare client deliverables, as recorded in the results page… Show more ● Create and manage the reporting process to include process documentation, checklists, andprocess maps; follow established procedures and perform quality control functions on projectreporting work.● Manage client requests and timelines which are created by Account Managers, coordinating withAccount Manager to modify dates, timelines and other requests needed for changes in clientscheduling and planning.● Prepare client deliverables, as recorded in the results page, monitor timelines to ensuredeliverables are completed by due dates.● Monitor and follow up on technical support through trouble tickets and requests Show less

● Team lead of 21 people to maintain timeline expectation, including the completion of exception reports, quality review, and file submission to R&A team for file upload.● Identified, reviewed, and resolved discrepancies in data received.● Collaborated with R&A team for exception report releasing, as well as, code correction and uploading.● Participated in weekly reporting and production meetings with executive members, and developed plans for meeting client deadlines.● Trained… Show more ● Team lead of 21 people to maintain timeline expectation, including the completion of exception reports, quality review, and file submission to R&A team for file upload.● Identified, reviewed, and resolved discrepancies in data received.● Collaborated with R&A team for exception report releasing, as well as, code correction and uploading.● Participated in weekly reporting and production meetings with executive members, and developed plans for meeting client deadlines.● Trained new team members on analyzing and completing reports.● Trained new team members on performing quality assurance.● Analyzed and synthesized large amounts of data in excel.● Researched and input pertinent company codes to standardize survey information.● Ensured systems were set up correctly to deliver client surveys and survey results.● Created and maintained logs for project tracking. Show less

Charlotte, North Carolina, United States

● Responsible for complete and accurate documentation in agency management systems of each account handled.● Review all binding documents for discrepancies.● Report any discrepancies found to carrier to prevent any potential lawsuits.● Perform quality assurance on policies received. Awarded 100% quality assurance certificate twice.● Responsible for establishing/maintaining a relationship with production team; obtaining pertinent information via the producer to obtain a… Show more ● Responsible for complete and accurate documentation in agency management systems of each account handled.● Review all binding documents for discrepancies.● Report any discrepancies found to carrier to prevent any potential lawsuits.● Perform quality assurance on policies received. Awarded 100% quality assurance certificate twice.● Responsible for establishing/maintaining a relationship with production team; obtaining pertinent information via the producer to obtain a quotation.● Create and maintain monthly reporting of commissions via excel and internal tracking system.● Maintain shared mailbox for commissions related communication.● Communicate with insurance carriers and agents to ensure all pertinent information was receivedfor commission payments and account posting.● Support Direct Bill accounting department in a multitude of areas including contacting carriers viaphone, website, and email on their behalf to obtain important information for posting.● Required to perform essential functions; meeting service standards and best practices developed by USI.● Additional projects and duties as assigned. Show less

● Updated internal Firm systems and external client systems within the expected timeframes.● Sorted, scanned, categorized, labeled, digitally filed and properly organized legal documentation.● Completed assigned work queue items in the designated timeframes.● Grasped and retained basic legal concepts and terminology that impact ability to produce accurate work product.● Assisted with preparing various required items for court appearances.● Reviewed incoming documents and… Show more ● Updated internal Firm systems and external client systems within the expected timeframes.● Sorted, scanned, categorized, labeled, digitally filed and properly organized legal documentation.● Completed assigned work queue items in the designated timeframes.● Grasped and retained basic legal concepts and terminology that impact ability to produce accurate work product.● Assisted with preparing various required items for court appearances.● Reviewed incoming documents and disperse to appropriate parties.● Communicated professionally through various platforms: phone, email, internal/external messaging system.● Worked within Cash for Keys Program within eviction department to negotiate tenant move-outs, by offering money for tenant's move out and key return. Through this program many tenants were able to successfully move out without Police intervention and furniture loss. Show less