Pepsi Pearson Email & Phone Number

Urbana-Champaign, Illinois Area

Responding timely to all customer requests Customer set up, update customer files and profiles Ability to work with limited supervision and guidance on standard support tasksDuties include documenting all customer interaction into a database Confirms Insurance Verification Accurately perform clerical support duties as required including typing correspondence, maintaining files, photocopying, Faxing, etc.Answered telephones, forwards calls, and takes telephone… Show more Responding timely to all customer requests Customer set up, update customer files and profiles Ability to work with limited supervision and guidance on standard support tasksDuties include documenting all customer interaction into a database Confirms Insurance Verification Accurately perform clerical support duties as required including typing correspondence, maintaining files, photocopying, Faxing, etc.Answered telephones, forwards calls, and takes telephone messagesAnswering multi line phonesCorresponding to state of Illinois Medicaid Interaction with the public.Performed other duties as assigned Show less

Urbana-Champaign, Illinois Area

Responding timely to all customer requests Standardized reports (performance or otherwise); provides critical updates to the managerResearch and audit operational performance issues Research billing discrepanciesEnsure collection of past due customer accounts from inception to account resolutionSubmit invoice and credit copies to customers.Notify customer of outstanding balance, research payment discrepancy, and document actions takenCustomer set up, update customer… Show more Responding timely to all customer requests Standardized reports (performance or otherwise); provides critical updates to the managerResearch and audit operational performance issues Research billing discrepanciesEnsure collection of past due customer accounts from inception to account resolutionSubmit invoice and credit copies to customers.Notify customer of outstanding balance, research payment discrepancy, and document actions takenCustomer set up, update customer files and profiles Duties include documenting all customer interaction into a database Answer calls and emails from customers.Provide outstanding customer serviceCommunicate with customers via phone and email related to support issues and effortsAssists members with concerns and actively works toward a resolution before the concern escalates to a complaint.Accurately perform clerical support duties as required including typing correspondence, maintaining files, photocopying, Faxing, etc.Effectively prepare for and conduct customer meetings and training sessionsAbility to work with limited supervision and guidance on standard support tasksProvide on-call, after hours support as assigned Show less

Urbana-Champaign, Illinois Area

Maintained effective enrollment/admissions programs and create new strategies for the school’s recruitment activities;Identified and meet enrollment goals;Attended all school functions;Developed and administered the school’s recruitment and marketing plan with the purpose of promoting the school’s visibility and general recruitment efforts;Supervised subordinate staff (e.g., interns and parent volunteers) as needed; and, other duties as assigned.Answered telephones, forwards… Show more Maintained effective enrollment/admissions programs and create new strategies for the school’s recruitment activities;Identified and meet enrollment goals;Attended all school functions;Developed and administered the school’s recruitment and marketing plan with the purpose of promoting the school’s visibility and general recruitment efforts;Supervised subordinate staff (e.g., interns and parent volunteers) as needed; and, other duties as assigned.Answered telephones, forwards calls, and takes telephone messages.Greeted visitors and putting them in contact with the appropriate person.Opened, time stamps, and distributing incoming mail.Typed memoranda, letters, reports, and other documents Maintained recurring internal reports, such as time and leave records, office equipment listings, and training plans.Requisitions (orders) supplies, printing, maintenance, or other services. Performing miscellaneous job-related duties as assigned Show less

Danville Illinois

Conducts tours of facility for prospective residents whether walk-ins or scheduled admissions. Receives patient referral when they are called directly into the facility, disseminates the information to the Director of Admissions and follows up accordingly. Assists Director of admissions to contact families of potential residents and invite for tour. Tracks pre-admission referral activity daily. Assist with arrangements and confirmation of all admissions. Assigns attending… Show more Conducts tours of facility for prospective residents whether walk-ins or scheduled admissions. Receives patient referral when they are called directly into the facility, disseminates the information to the Director of Admissions and follows up accordingly. Assists Director of admissions to contact families of potential residents and invite for tour. Tracks pre-admission referral activity daily. Assist with arrangements and confirmation of all admissions. Assigns attending physician. Verification of payer source, i.e., Medicare, managed Care, Medicaid, Insurance. Obtain prior approval number from payer on a per case basis when authorized. Order specialized equipment as indicated (review contract content for need to obtain prior approval for authorized payer. Tracks acute hospital admissions to ensure readmission of patients. May be trained and assigned to perform the Customer Care Liaison duties as needed. Other duties as assigned. Show less

Urbana-Champaign, Illinois Area

Programmed a variety of classes and activities to meet the needs of senior participants and their families.Recruited, hire, train and retain paid and volunteer instructors. Provided fiscal and administrative oversight of a senior center budget. Performed outreach to seniors, their families and provide public information about available programs and services to community groups and aging related organizations. Created and implements Emergency Evacuation Plans for the seniors and… Show more Programmed a variety of classes and activities to meet the needs of senior participants and their families.Recruited, hire, train and retain paid and volunteer instructors. Provided fiscal and administrative oversight of a senior center budget. Performed outreach to seniors, their families and provide public information about available programs and services to community groups and aging related organizations. Created and implements Emergency Evacuation Plans for the seniors and staff of the center. Included Shelter in Place and Fire evacuations. Coordinated senior center facility and grounds management. Evaluated resident care plans for comprehensiveness and individuality.Assessed the achievement or lack of achievement of desired outcomes. Ensures that resident's care plan is reassessed and revised appropriately.Responsible for all level of care changes within the facility. Notifies all departments when a level of care changed has been made.Performed variety of patient care activities for patients assigned to Clinical Units.Provided and Documents Patient Care. Show less

Urbana-Champaign, Illinois Area

Supported the functions of the nursing unit by performing primarily clerical duties. Transcribed orders and handle chart processing; maintained a variety of logs; file; and, handled multiple tasks. Coordinated and documented flow of patient activities and information from admission into the unit, through discharge, or transfer from the unit.Served as a resource for patients, families, physicians, staff and visitors who may approach the nursing station. Coordinated the flow of… Show more Supported the functions of the nursing unit by performing primarily clerical duties. Transcribed orders and handle chart processing; maintained a variety of logs; file; and, handled multiple tasks. Coordinated and documented flow of patient activities and information from admission into the unit, through discharge, or transfer from the unit.Served as a resource for patients, families, physicians, staff and visitors who may approach the nursing station. Coordinated the flow of the unit to enhance the delivery of safe, quality patient care.Assists with patient care activities.Accurately documented all care as required by company policy and in compliance with state and federal regulationsProvided non-resident services such as, but not limited to, washing wheelchairs and cleaning resident / patient areas in compliance with infection control procedures.Contributed to the resident assessment and care plan.Made routine rounds on each assigned resident and patient in accordance with established procedures.Promptly communicated any significant changes in behavior or condition to supervisor.Completed required forms and documents in accordance with company policy and state and/or federal regulations. Assisted with activities of daily living (turning and positioning, toileting, bathing and grooming, feeding, and mobility)Obtained and records vital signs and weight as assigned. Performed other duties as assigned. Show less

Education record

Cna Certification, Cna Certification

Diploma, Basic Studies, 9Th-12Th

Activities and Societies: Girls Basketball Team 9th grade Girls dance team 12th grade Track and Field 10th grade African American Club.