15 years of experience in Marketing, Art Direction and Graphic Design Production, intermediating the work of print shops, advertising agencies and other suppliers through the development of campaigns, advertising writing, illustration, design and inbound marketing.Re-planning of Marketing actions, achieving greater engagement in social media and successful passive prospecting of customers.Traffic and engagement measurement, including the analysis of its results, the identification of causes and the creation of action plans to improve metrics.Implementation of communications and relationship policies for the various audiences of a company.Team training, with authority on the topics of "empathy" and "Nonviolent Communication" (suicide prevention volunteering experience).Interpersonal relationships with coworkers (natives and foreigners), leaders, followers, clients, press and influencers.Experience in serving customers in various fields: education, art, theater, communication, human resources, training, retail, cosmetics, entertainment, manufacturing, insurance and automobiles.Crisis management and process optimization.Enthusiasm for 3D printing, disruptive techniques and innovative technologies.Concern with the humanization of communications and user experience, as well as with the customer experience.Focus on charming customers and on their success.Constant search for knowledge."The more we teach the more we learn." (Bethânia, Maria)