Development of content to technical documentations used in service and production sites worldwide.Documentation coordinator for the technical writers creating the final documents. Responsible for team, process and documentation portal.2nd level support for production and service related matters.Project manager/coordinator, responsible of service concept incl. documentation, training and production related feedback to the development projects.

Responsible for planning, coordinating and implementing the customer support strategy in the product projects developed in Copenhagen. Make sure that the products could be supported by Nokia established service partners.Planning of early field feedback.Investigate quality risk.Be part of the management team who are responsible for the product development.

Started up Field Competence Centers in Sweden, Malaysia. Responsible for Field Competence Centers in USA, Kina, Japan, Sweden, Malaysia and France.Field Feedback and return analyses to R&D.Team leader for 3 people.Developing of new repair process. (Lead free solder process, Solder training program to service partners)

Analyze engineer and team leader for 4 persons.Responsible for quality analyses for Sony Ericsson, Siemens and Microcell.Developed quality database.Performed technical training for Sony Ericsson.Technical writer.

Responsible for the service network in Denmark. (service centers, call center)Responsible for technical training.Technical support.