Elena Palma Perales Email & Phone Number

Barcelona, Ct, Es

Barcelona, Ct, Es

Sant Cugat Del Vallès, Cataluña, España

@HP● Leading the activities of the FW team and ensuaring that the team always has an adequate amount of prior prepared tasks to work on● Planing and prioritizing product feature backlog and development for the product● Providing backlog management, iteration planning and elaboration of the user stories● Working closely with Product Management to create and maintain a product backlog and roadmap according to business value or ROI● Leading/Participating in appropriate agile ceremonies.● Managing customer elevations to provide a fast response and solution on the field product

● Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.● Assisting with administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.● Monitoring department issues and client complaints to create methods to lessen recurring issues.● Helping to train new employees in company procedures.

Sant Cugat Del Valles, Cataluña, España

@HP● Defined testing strategies to ensure the product being released, identifying risk and create plans to mitigate it.

Sant Cugat Del Vallés, Barcelona

@HP ● Designed and mainted the Test Plan for large format printers as well as other HP intern tools.● Assessed product requirements and approving releases.● Executed tests cases, reporting and updating test results promptly and accurately on ALM● Worked along Agile principles of planning and project management (Scrum framework)

Sant Andreu De La Barca, Barcelona, Spain

Internship● Provided dimensional analysis of manufactured parts● Developed and updated production planning and control ● Managed the process of approval of suppliers