Responsible for managing the planning, building, and running of the following services and technologies:Desktop Technologies - Operating Systems Life-cycle, PC/Mac Life cycle Management, Patch & Anti-Virus Management, Mobile Device Management, Inventory/Asset Management etc. Core and Collaboration - Active Directory, Office 365, JAMF Casper, SCCM, Slack, GSuite, DropBox and Adobe CC. Provide weekly and monthly performance statistics of service SLA's and asset inventory. Design, Create and maintain stable and efficient endpoint image/builds for PC and Mac environments. Lead EUC Staff and resources and day to day operations. White glove around the clock support for all C-Level Executives of the company.

Build out Data Center, LAN Infrastructure refresh, and IT support for recent mergers and acquisitions.Proactive maintenance, analysis, design, development, documentation, and testing of client network environments through a combination of scheduled onsite and remote work utilizing necessary independent judgment and discretion. Managing multi-site user environments consisting of 50 – 800 users.Planning, implementing, and supporting Exchange 2010/2013/2016 Organizations (including Office 365 hybrid environments) and Active Directory Forests. Analyze and recommended use of new products and services to management according to business needs. Interacted with vendors on design and implementation of solutions.Identified and resolved issues with client workstations, applications, and services.

Design and document business requirements, best practices, procedures, systems, and architecture related to all aspects of VMware. Experience in Migrating from Hyper-V 2008 R2 to VMware ESXI (vSphere) 5.5.Provide daily data center infrastructure operational and monitoring support.Standard system administration duties include server install, system/application install and patch management, windows problem determination and resolution, log analysis.Manage projects including migrating to TwinStrata CloudArray cloud storage infrastructure, document technical procedures, oversee SOX IT compliance and audits, supervise capacity & resource management.Provide Infrastructure services in all areas needed: Storage, networking, operating system, network security and network monitoring, application installation and configuration. Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.Manage backups, archive and data retention control.

Professional responsibilities included client relations/support, documentation, change management, following company policies and procedures, and scheduling as needed reports to management.Additional responsibilities and activities include 2nd level support for general systems administration, as needed technical support and training of new technical professionals, and 2nd/3rd level support of various LAN/WAN issues.Administered all local and remote server backups with Symantec Backup Exec. Performed troubleshoot on hardware and software of Mac Desktop/Laptop Systems (This included both staff and Executives). Prepared conference rooms and Auditoriums for medium sized to large meetings with parties at other sites.

Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.Manage Domain environment for nine sites through remote support (via DameWare Remote Control and Remote Administration Consoles, Microsoft Windows Remote Software and Casper Remote for Mac Users). Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via DRA and Active Directory.Demonstrated ability to determine and recommend products or services suitable to the user requirements.In-depth knowledge of documenting and upgrading hardware and software systems.

Diagnosing and resolving end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in and local-area network access problems.Install, upgrade and configure network printing, directory structures, rights, security, software and files services. Install LAN cabling systems and equipment such as network interface cards, Hubs and Switches.Updating and maintaining company’s servers and networks, tech support, and operating system installations.

Provide first-level contact and problem resolution for all callers with hardware, software and application problems in an expedient and friendly manner. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Create, respond to, escalate, close and track all outstanding tickets, working closely with Tier III Technicians to ensure any problems are resolved in timely manner.