Customer Support Executive Tier 1
CurrentProviding customer support and technical issue resolution via email.Identifying, correcting and advising on technical issues in the customer’s video game console. Identifying trends in customer problems and provide clear feedback/inputs to the team members.Assigning team's assignments effectively sometime when our team leader was on leave or not available.Collecting and managing data as reliable report. Doing daily report for client's review everyday and some urgent report from client. Completing the Bi-Hourly report when the game's app updated.