Dealer-FX ONE Platform is part of the Snap-on Total Shop Solution. Integrating parts and service into an all in one platform eliminating the need for multiple vendors and solutions. Built specifically to drive increased profit throughout the entire repair order process all the while improving customer communication and experience.But, advanced technology can get you only so far. Dealer-FX solutions include ongoing process consulting and support - an unwavering commitment to our clients success by the best field team in the business. Dealer-FX is the exclusive, or preferred service technology provider for many leading OEMs including GM, Kia, Nissan, Infiniti, Lexus, Mitsubishi, VW, Audi, Hyundai, Stellantis and Toyota as a certified SmartPath partner.

As an Account Development Executive- Service CRM, it is my responsibility to help dealers explore how the latest eLead CRM for Service technology wrapped around with strong training, processes, and best practices can greatly improve fixed-ops efficiency, productivity, communication, customer experience and profitability - something that is even more important in a post Covid-19 world. ELEAD1ONE brings you TRM – the ultimate Total Relationship Management solution for automotive dealers. A single login gives access to the nation’s #1 automotive-only Virtual BDC, Sales and Service CRM, the complete retail management solution. A full solution that FINALLY bridges the gap between sales, service, BDC, and marketing to provide a seamless comprehensive customer acquisition and retention platform.Service1One is a web-based technology that completely revolutionizes the way business is done in the service drive - from the moment an appointment is made to the moment a repair order is complete. With seamless integration that is 100 percent transparent, the Service Advisor’s experience is fully automated as the application guides him/her through the entire process. The application is used on a handheld tablet, so you never have a need to use the traditional pen and paper system. Our state-of-the-art online scheduler, lane application, multi-point inspection tool, and online payment provide the smartest and most complete fixed operations solution available in today’s market. Efficiency, quality, speed and great customer satisfaction all have a new name– Service1One makes the most of your existing opportunities.

NAVIS is the No. 1 reservation sales and marketing CRM platform for the hospitality industry. Because we believe technology should make you money, not cost you money, we developed our game-changing Revenue Performance Platform™ to transform teams into revenue makers, enabling them to drive, capture and convert more direct bookings. NAVIS is a premier solution provider that delivers actionable guest insights so Reservation Sales, Marketing, and Revenue Management can seamlessly sell and market together. The result is always a dramatic increase in direct sales and revenue – nobody does this better than NAVIS! And, by placing centralized customer data immediately into the hands of each department; creating an environment where our clients can provide a Forbes 5-Star WOW in customer service and experience.

Sales & Account Management position focused upon the acquisition of new accounts, account management, contract negotiation & expanding current client relationships. Position requires discovery of what clients / potential clients are doing today, where they want to be tomorrow, and developing creative marketing / technology solutions (SaaS) that best fit their unique position, market and goals. Solutions may include the following: An engaging website using our patented adaptive website technology, a sound strategy for search (SEO/SEM), a smart view of social media, and a complete approach to reputation management software. But it doesn't stop there. It includes email marketing, voice messaging, desking software, telephony, Call Tracking and SMS text messaging. It leverages the new wave of video marketing with the traditional power of direct mail.• Consultative sales position with an objective to discover a businesses current goals, define challenges impeding attainment and recommending customized marketing and or software solutions (SaaS). • Analyze a businesses current marketing solutions with the purpose of discovering how Dominion’s Managed Marketing solutions or software can increase lead generation for new, pre-owned or fixed-ops.• Identify and present Dominion solutions for Service Departments to improve client retention, increase revenue generation through managed marketing services and or new software.• Develops and maintains a territory plan to increase sales and territory revenue.• Account Management through excellent customer service and ongoing consultative support. • Follow industry trends and convey future technologies• Contract negotiation• Rookie of the Year - 2013About Dominion EnterprisesHeadquartered in Norfolk, Virginia, with 3,300 employees in the United States, Canada, England and Italy, the company provides a comprehensive suite of technology-based marketing solutions.

Sales and Management position responsible for overall territorial financial growth through the acquisition of new business and expanding current client solutions. Territory Director for nine States. Responsible for overseeing a team responsible for the acquisition of new accounts, expanding relationships with current clients & direct responsibility for account management and contract negotiation.• Assists Account Executives and Digital Service Consultants in preparation of proposals and presentations. • Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.• Responsible for the performance and development of the Regional Directors and Digital Service Consultants.• Initiates and coordinates development of action plans to increase sales and territory revenue.• Fully responsible for overall client satisfaction.• Qualify, manage, coordinate and work with CRM Analysts in the presentation and sales of Dealer.com CRM.• Re-contracted and saved half a million dollars (SaaS) within first four months of obtaining the position. • Personally produced $170,000 of annualized (SaaS) revenue last month of employment.

Sales & Account Management position focused upon the acquisition of new accounts, account management, contract negotiation & expanding current client relationships.• Consult and sell automotive dealers digital marketing solutions using Dealer.com full suite of products and services.• Contract renewal and negotiation with current clients. • Coordinate and work with internal staff to provide clients needed support, training and issue resolution. • Fully responsible for overall client satisfaction.• Sold $1.67 million of annualized digital marketing solutions (SaaS) and services fiscal year 2012.

Responsible for managing, consulting, and up-selling selected major accounts. Additional responsibilities were to improve relationships, revenue retention, and client performance.

Sales position consulting clients on how digitizing business critical document processes through technology and automation can improve efficiency, productivity and lower operational costs. At IKON we partner with leading manufacturers and design solutions that integrate with clients existing businesses processes and IT infrastructures to meet their specific requirements. This is a sales position that is in line with my interests of helping clients improve productivity and efficiency through the use of advanced technology and successful business solutions.

Responsible for selling Customer Relationship Management (CRM) software.

Senior Consultant at Centerstance (Premier Partner of Salesforce.com). Centerstance provides Consultative and Technical guidance on all of the dynamics associated with implementing Salesforce CRM successfully into a client’s unique business environment. While at Centerstance my job roles / responsibilities included: Senior Consultant, Business Analyst, Project Manager, Configuration and Trainer. I am a Certified Salesforce.com Consultant on the Salesforce.com suite of products including; Salesforce SFA, Marking Automation, Partner Relationship Management, Service & Support, Custom Applications and AppExchange Applications.

Client facing eCommerce & retail sales consultant and trainer responsible for meeting with senior executives, identifying eCommerce and retail sales goals, reviewing current performance and operations, online marketing efforts and implementing solutions to improve performance. Objectives varied from improving eCommerce conversion rates, leads, increasing new or pre-owned sales, improving online marketing strategy, or improving efficiency and sales performance by implementing a comprehensive CRM strategy that may include on-site system implementation, training, and CRM process consulting. Certified facilitator and eCommerce expert with Cobalt; traveled nationally conducting Foundations and Leadership courses that focused upon successful business and sales practices.

Responsible for selling, managing, and supporting web retail technology, manufacturer-to-dealer integrated eBusiness and CRM software applications and web marketing services. Expert on eCommerce operations and was the primary regional contact for OEM Regional Executives, Internet Managers, IT staff, General Managers and Owners of Volkswagen and Audi car dealerships across Western USA and Canada. Field based position with a Primary objective to help, consult and train dealers on how to leverage the Internet and its corresponding technology to improve new and pre-owned sales performance; traveled regionally conducting eCommerce sales, retail marketing and product training courses. Top performing account manager, team lead and consultant.

Outside sales / business development position responsible for selling Software as a Service (SaaS) retail technology, websites and web marketing services.