As a Team Leader at MBS BPO, I specialize in optimizing customer support, tech solutions, and back-office services for our clients. I currently manage a team working with Spypoint/Vosker, providing cutting-edge solutions that drive efficiency and enhance customer experiences. With a background in customer care and operations from my time with at Verizon's Teletech Novaliches team, I bring a unique perspective on service excellence, team management, and operational improvements. I'm passionate about delivering high-quality results and building strong client partnerships.