Percy Abraham, Cams Email and Phone Number

• Helped improve productivity and compliance with AML standards by being an active member in various process improving and standard creating projects and implementations• Acclimated new employees to the culture of the organization and production standards via training new hires and creating step by step procedures for processing of alerts, cases and SARs.• Communicated procedural updates via being entrusted as an SME in various scenarios and assisting in training for these scenarios as well as new procedures and process improvements. • Perform supervisory reviews on analyst throughput to ensure accuracy and compliance with procedural standards.• Helped drive down production queues by maintaining a 58% higher completion rate than the average analyst and preparing Suspicious Activity Reports to be filed

 Increased revenue by exceeding quarterly sales goals by over 20% in all campaigns throughout my tenure  Created new metrics to analyze and improve performance of agents and improve retention rates of sales Implemented team building exercises to improve employee morale and incentivized agents through new performance based rewards

 Headed task force to improve Tax Withholding system by eliminating unnecessary withholding of tax exempt funds. Aided in compliance with state and federal governments for reporting requirements by completing tax filings for over 100 mutual funds for NRA, Backup and Pension withholding Improved procedures to ensure correct withholding on all transactions by testing various scenarios and ensuring accuracy