Percy Chiang Email & Phone Number

Taiwan

Taiwan

I. Develop interactive dashboards to monitor overall performance metrics and track customer retention rates.II. Identify potential areas for revenue growth by analyzing customer journeys and uncovering opportunities.III. Utilize data-driven analysis to inform and enhance internal strategic planning processes.

New Taipei City, Taiwan

[Digital Marketing] I. Gather and analyze data from various platforms, including CRM and Google Analytics, to derive meaningful insights.II. Collaborate closely with cross-functional teams to identify and address business requirements, such as developing dashboards and analytics reports.III. Establish and refine data collection and analysis processes, including defining naming conventions and implementing feature engineering techniques.IV. Synthesize user perspectives and deliver comprehensive analysis reports and actionable insights for relevant projects.V. Take ownership of developing a customer lifetime value mechanism and evaluating lead quality.VI. Manage the global newsletter distribution process and design AB tests to optimize email performance.VII. Foster collaboration with cost center managers to create budget reports and support financial decision-making.

Taiwan

[Customer Care]As a Service Product Manager:I. New Product Introduction (NPI) Model Preparation - Organize and facilitate training sessions to equip global call center representatives with comprehensive product knowledge and troubleshooting expertise.II. CRM System Management - Engage in negotiation processes with vendors and system owners to establish mutually beneficial support contracts for the global business operations.III. Contact Center Optimization - Collaborate with internal and external teams to effectively track and resolve issues, striving for process improvements and enhanced customer experiences within the global call center environment.

New Taipei City, Taiwan

[Data Insight Management]I. Serve as the primary liaison between UTD (User Technology Division) and CSD (Customer Support Division) for data exchange and explore potential collaboration opportunities.II. Conduct comprehensive analysis of survey results, encompassing feedback on VR (Virtual Reality) and flagship models.III. Responsible for organizing and parsing device log information, with a particular focus on specific functions such as battery life, performance smoothness, crash incidents, and internet quality.IV. Perform quality analysis on products prior to their market launch (MP status) across various US carriers, addressing any issues that arise.V. Act as the central point of contact for consolidating and organizing requests between different departments, facilitating efficient communication and coordination.

Taoyuan County, Taiwan

[Field Information Management]I. Manage material planning and estimate monthly provisions accurately.II. Conduct cost analysis to evaluate the impact on various products in different regions.III. Analyze the impact of return rates during the MR (Mass Production Release) or QMR (Quality Mass Production Release) stages.IV. Establish standardized terminologies and definitions for consistent understanding across the organization.V. Coordinate and address quality issues, providing comprehensive reports for APAC and US regions.VI. Develop analytical reports for product life cycle analysis, offering valuable insights for decision-making.VII. Create weekly department KPI reports for town hall meetings, highlighting key performance indicators.

Master'S Degree, Statistics

Activities and Societies: Statistic tutor in library

Bachelor’S Degree, Mathematics