Percy Fields Email & Phone Number

 Oversee 17 open system servers located in and outside the National Computer Center, and manage the backup and recovery of data using Symantec Net backup 6.0, 6.5, and 7.01. Provide re-runs of jobs that fail using techniques provided by the Social Security Administration, ensure disk and tape storage resources are sufficient, and provide status reports to management. Determine technical support required to ensure sufficient availability of storage resources. Troubleshoot computer hardware issues and perform maintenance on desktops and servers. Work collaboratively with team members to identify security issues related to company data. Conduct full system restore, and test data integrity using effective disaster recovery solutions

Ssa Woodlawn, Md

 Maintained and recovered Symantec Net Backup database nightly. Performed assessments of completed job orders adhering to SSA procedures. Collaborated with on-call employees to proactively address technological issues. Composed nightly written reports regarding ongoing operations and concerns.

9801 Washingtonian Blvd-Gaithersburg, Md

 Managed the backup and recovery of data using the VERITAS suite of tools. Conducted analysis and determined necessary technical support required to ensure the sufficient availability of disk and tape storage resources. Delivered written and verbal reports on all work-related tasks to management. Monitored backup data from all sites associated with the Social Security complex.

2200 Washington Blvd

 Analyzed and resolved system, peripheral, and application failures to minimize downtime. Operated all computer systems in accordance with established schedules and quality guidelines. Input daily winning numbers for the MD State Lottery, and monitored sales activities. Unpinned lottery agent’s terminals, and provided lottery security with financial reports. Moved financial data from Transaction Exchange Engine to directors using File Transfer Protocol. Worked positively with lottery field staff to troubleshoot and resolve various situations.

8671 Robert Fulton Drive- Columbia, Md

 Tested accuracy of automotive dealer reports throughout the United States, which encompassed extensive data testing, updating, and analysis, and provided reports used by various credit agencies Coordinated all computer operation functions, including performing system backups. Provided supervision and support for all off-site data management functions. Served as direct point of contact for technical support, administrative personnel, and executive management. Trained, supervised, and provided technical guidance to a team of 5 Technical Operators. Managed maintenance contract for numerous hardware, HVAC systems, and UPS systems. Supported the Director of Technical Engineering when conducting system evaluations, diagnosticchecks, minor system troubleshooting, and routine preventative maintenance. Structured, coordinated, and delivered status reports to the Director of Technical Engineering. Oversaw day-to-day operations, and provided broad delegation authority for planning, directing, coordinating, and executing daily operations and maintenance activities. Reviewed policies and procedures to ensure IT systems and services were in policy compliance. Devised and modified innovative procedures to solve complex technical problems. Consulted and coordinated with systems analysts and programmers to develop business systems.

Business Management

As an online student all I could do was study. Please note I only have about 45 credits to go for a Bachelor degree in Business Management

Associate'S Degree, General Studies

Activities and Societies: I won an award for Professional CommunicationAs an Online student all I did was satudy

Business Administration And Management, General

Studied, studied, Studied