Percy Jimenez Email & Phone Number

Greater New York City Area

Effectively communicate with customers, peers and management in both English and Spanish. A team player who possesses the ability to work in a learning environment. Computer literate – knowledge of MS Word, Excel, PowerPoint, Access and Outlook (2007 and 2010); Internet and Emails. Good knowledge of databases, Integration and interfaces between systems. Windows Server 2003 SP2 Std/2008 R2 64bit – Set up, users, AD, Access and limitations. Experience with Group Policies and Services Set ups. Printer Set ups and Driver compatibility. Build, repair and maintain hardware.RAID Configurations, Implementation and Recommendations.

Jersey City, New Jersey

● Ticket System Support. (Remedy) ● Altiris Software, MS Office 03/07, Windows 7, Windows 10, Third party applications● Remote Support (RDP, Dameware) and Phone Support. (4500 users)● Hardware / Software support

New York, Ny

Greater New York City Area

• Tech Support / Diagnostics, Repair, and deploy Workstations. (Dell / Hp - Workstations / Laptops)• Networking Assistance, Diagnostics, Repair, and deploy new Servers. (Dell PowerEdge / HP Proliant Servers) and MFP.• Set up RAID configuration according with company specifications. • Setup New AMS System (Application Manager Server)• Windows Installation , Server 03,08 R2 32 and 64bits.• Software installation

Rockaway, Nj

• BASF – The Chemical Company - Tech Support, Roll out Lab to Windows 7 - Hardware/Software Services (computers, printers)