Percy Tejada Valencia Email & Phone Number

Lima, Perú

Lima, Perú

• Openning of 21 new stores and 03 store movings• Savings of 25% and 10% in 2022 and 2023 Store Expansion Budget – CAPEX• Implementation of an analysis software for searching new premises.• Extension of lease terms in 70%• 17% reduction in rental costs per m2 in the new premises• Implementation of the preventive maintenance plan for critical store equipment, reducing their attention requirements by 25%.

Lima, Perú

Company that provides environmental sanitation, administration and general services for rental departments.Responsible for the commercial and operational management of general services and environmental sanitation. • Creation of a new Covid19 disinfection service and obtaining two contracts to provide it to two leading banks in Lima with a turnover of US $ 60K in six months.

Leading company in Facility Management services with an annual turnover of S / .60M. Responsible for the operational management of Facility Management in 1,250 properties of our corporate clients nationwide and for the financial results of the business unit. • 40% Revenue Increase through the implementation of a strategy of "being close to the customer" in the accounts to know their needs before they do. • 10% Revenue Increase (S / .6M) through the implementation of a new business… Show more Leading company in Facility Management services with an annual turnover of S / .60M. Responsible for the operational management of Facility Management in 1,250 properties of our corporate clients nationwide and for the financial results of the business unit. • 40% Revenue Increase through the implementation of a strategy of "being close to the customer" in the accounts to know their needs before they do. • 10% Revenue Increase (S / .6M) through the implementation of a new business for the supply, installation and maintenance of HVAC equipments in alliance with the manufacturers of said equipments. • Increase in the Contribution Margin by 35% due to obtaining new suppliers and negotiating better supply conditions. • Reduction of 30% of the workload of the administrative personnel of the accounts by automating the reports of indicators (KPIs) and inspections of the clients' properties through the mobile app of the EDI management system. Show less

Lima, Peru

Grupo Gentera bank with presence in Mexico and Peru. Responsible for the areas of Construction, Maintenance, Real Estate Management and Asset Control. With administrative headquarters (4,500mt2) and 96 agencies (40,000mt2) nationwide, US $ 7M OPEX and US $ 8M CAPEX. Report to the Administration Manager. • In Maintenance, improvement of ticket service times from 75% to 96% and of the internal customer satisfaction survey from 64% to 75%, due to the implementation of preventive… Show more Grupo Gentera bank with presence in Mexico and Peru. Responsible for the areas of Construction, Maintenance, Real Estate Management and Asset Control. With administrative headquarters (4,500mt2) and 96 agencies (40,000mt2) nationwide, US $ 7M OPEX and US $ 8M CAPEX. Report to the Administration Manager. • In Maintenance, improvement of ticket service times from 75% to 96% and of the internal customer satisfaction survey from 64% to 75%, due to the implementation of preventive maintenance contracts for critical equipment, repair fees minor recurring and supervisory service in agencies. • In Construction, implementation of Review Committees with client areas: Business, Operations, Human Resources, IT and Security for the approval of agency personnel, selection of premises and space plans for new agency projects.• In Construction, increased customer capacity by 100% and reduction of maintenance expenses by 20% by improving the design of the agencies. • In Construction, planning and execution of the 2017 and 2018 expansion plan with 11 (6,000mt2) and 19 (10,000mt2) new agencies respectively with a saving of 10% of the assigned budget. • In Real Estate Management, preparation of the Lease Renewal Plan with maturities of 3 years, allowing a 20% reduction in projected rental expenses and improving the planning of investments in the premises. • In Real Estate Management, outsourcing of municipal management services with a fee per procedure required with a 25% reduction in the area's workload. Show less

Administration of the Scotiabank Group's own and rented properties. With 12 administrative headquarters (60,000mt2) and 350 agencies (95,000mt2) nationwide, US $ 24M OPEX and US $ 10M CAPEX. Matrix report to Principal Real Estate Manager in Peru and Regional Director in Toronto. • Implementation of strategies to improve the portfolio of rented properties, extending terms by 150% and a projected reduction in workload of 50%. • Implementation of an outsourcing model for the processing of… Show more Administration of the Scotiabank Group's own and rented properties. With 12 administrative headquarters (60,000mt2) and 350 agencies (95,000mt2) nationwide, US $ 24M OPEX and US $ 10M CAPEX. Matrix report to Principal Real Estate Manager in Peru and Regional Director in Toronto. • Implementation of strategies to improve the portfolio of rented properties, extending terms by 150% and a projected reduction in workload of 50%. • Implementation of an outsourcing model for the processing of rental and service payments, reducing staff overtime by 80%. • 75% reduction in time for signing contracts through the implementation of a new process and lease contract format. • Preparation of the Lease Renewal Plan with maturities of 3 years, allowing a 25% reduction in projected rental expenses and improving the planning of investments in the premises. • Implementation of analysis tools for the search for new premises according to the plan to open new agencies, reducing selection times by 30%. • Leadership in the design and implementation of 05 new agencies reducing 10% of the approved budget. • Leadership in the execution of the remodeling program of the Ex Citibank branches in Scotiabank, achieving: o 20% increase in customer service capacity o 10% savings in the approved budget and before the estimated time. Show less

Administration of 15 buildings in the San Isidro Business Center and Surco Cronos Business Center. I was in charge of 10 people and reported to the Offices Division Manager.•Leadership in the process of obtaining the first Leed Certification at the Business Center, Edificio Real 10, generating a 20% reduction in public services costs.•Accountant closing automation process implementation, achieving:o A 60% reduction in customer invoice delivery times.o 100% customer claim… Show more Administration of 15 buildings in the San Isidro Business Center and Surco Cronos Business Center. I was in charge of 10 people and reported to the Offices Division Manager.•Leadership in the process of obtaining the first Leed Certification at the Business Center, Edificio Real 10, generating a 20% reduction in public services costs.•Accountant closing automation process implementation, achieving:o A 60% reduction in customer invoice delivery times.o 100% customer claim reduction in billing mistakes.•A 10% reduction in expenses through the implementation of suppliers tenders to assign works. Show less

Planning, supervision, and execution of preventive and corrective maintenance of all equipment, vehicles, and buildings of the project. I supervised 170 people and reported to the Project Director.• Created the Projects Area allowing to increase the monthly turnover from US$240 million to US$400 million.• Customer service management system implementation which allowed for renewing the contract with Antamina for an additional 3-year period.

Panamá

Company dedicated to the manufacture and installation of metallic structures and wood, luminous signs, tarpaulins and vinyl digital printing.Planning, supervision, and execution of the signaling and labeling project of the new Metromall shopping center of the Roble Group, and of two production plants in Panama and Colombia. I was in charge of 20 people and reported to the Project Director.• Work delivery deadlines renegotiation with the Roble Group avoiding 10% penalties on the… Show more Company dedicated to the manufacture and installation of metallic structures and wood, luminous signs, tarpaulins and vinyl digital printing.Planning, supervision, and execution of the signaling and labeling project of the new Metromall shopping center of the Roble Group, and of two production plants in Panama and Colombia. I was in charge of 20 people and reported to the Project Director.• Work delivery deadlines renegotiation with the Roble Group avoiding 10% penalties on the contract amount.• New work execution model implementation, achieving:o A 25% delivery time reduction through a new productivity bonus system for operators.o A 90% reduction of accidents, through an operators’ safety culture implementation. Show less

Panamá

Company that provides fulfillment and programming, customer service, and technical service services to cell phone users with 50 employees and 10 local employees nationwide. With offices in Guatemala, El Salvador and Honduras.I was responsible for the company’s management, administration, and strategic planning, developing new business opportunities. I reported to Regional Management.• Movistar services contract renegotiation, managing to centralize the company’s operations to a… Show more Company that provides fulfillment and programming, customer service, and technical service services to cell phone users with 50 employees and 10 local employees nationwide. With offices in Guatemala, El Salvador and Honduras.I was responsible for the company’s management, administration, and strategic planning, developing new business opportunities. I reported to Regional Management.• Movistar services contract renegotiation, managing to centralize the company’s operations to a single premise with a 50% operating cost reduction.• A 40% repair productivity improvement.• Obtaining a service contract with a new mobile operator: Digicel.• Negotiating with a cell phone manufacturer for the repair of defective terminals in Central America and the Caribbean with yearly projected revenues of US$350,000. Show less

Lima, Peru

EImport and cell phone and electronic products marketing company.I was responsible for searching for new products, for negotiating with suppliers, for buying, and for distributing these products. I reported to the General Manager.• Network marketing implementation at the national level through distributors.• Direct procurement with manufacturers with no intermediaries participating in the process with a 20% cost reduction.• Opening of a representation office in Shenzhen,… Show more EImport and cell phone and electronic products marketing company.I was responsible for searching for new products, for negotiating with suppliers, for buying, and for distributing these products. I reported to the General Manager.• Network marketing implementation at the national level through distributors.• Direct procurement with manufacturers with no intermediaries participating in the process with a 20% cost reduction.• Opening of a representation office in Shenzhen, China for suppliers and merchandise certification, reducing flaw claims by 10%.• Launching and commercializing electronic Sudokus with a 70% gross profit. Show less

Miami, Usa

Company dedicated to providing remanufacturing, quality control, programming and fulfillment services for new, remanufactured, and used cell phones.I was responsible for planning and controlling the production processes and for developing new business opportunities according to market development. I reported to the CEO.• Production process reengineering of remanufactured cell phones. There was a 10% loss reduction (70-30 to 80-20).• Reusing used parts after a sandblasting… Show more Company dedicated to providing remanufacturing, quality control, programming and fulfillment services for new, remanufactured, and used cell phones.I was responsible for planning and controlling the production processes and for developing new business opportunities according to market development. I reported to the CEO.• Production process reengineering of remanufactured cell phones. There was a 10% loss reduction (70-30 to 80-20).• Reusing used parts after a sandblasting, polishing and painting process, obtaining a marginal income due to the sale of these products. (25% of the purchase cost).• Implementation of a warranty claims process reducing post-sale costs by 30%.• Training process implementation for new temporary staff, improving work adaptation times from 5 to 2 days. Show less

Ciudad De Guatemala, Guatemala

Company that provided storage, fulfillment, distribution, customer service, and technical services to Movistar of Guatemala and El Salvador. With offices in El Salvador.I was responsible for planning and administrating the operations in Guatemala and El Salvador, including start-up processes. I reported to the Board.• Quality control system implementation prior to the dispatch of cell phones, reducing the return rate of cell phones by 5%.• Online ordering system with… Show more Company that provided storage, fulfillment, distribution, customer service, and technical services to Movistar of Guatemala and El Salvador. With offices in El Salvador.I was responsible for planning and administrating the operations in Guatemala and El Salvador, including start-up processes. I reported to the Board.• Quality control system implementation prior to the dispatch of cell phones, reducing the return rate of cell phones by 5%.• Online ordering system with distributors to handle a just-in-time inventory with them, reducing in transit inventory by 25%.• Technical consulting positions and use of cell phones implementation, reducing the input of cell phone to the technical service by 20%.• A comprehensive insurance service implementation at Movistar of Guatemala, reducing the number of incidents caused by theft by 30%. Show less

Lima, Peru

Empresa importadora, comercializadora y distribuidora de teléfonos celulares para Movistar en Perú, El Salvador y Guatemala, con ventas anuales de US$10 millones, proveedor de servicios de fulfillment, atención al cliente y servicio técnico.

Industrial Engineer, Industrial Engineer

Diploma In Maintenance Engineer And Asset Management

Project Management, Direccion De Proyectos

Service Management, Service Management

Education record

Diplomado En Inversión Y Desarrollo Inmobiliario, Real Estate