Deliver high-quality support and operate as a safety net to customers of our SaaS product.Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries.Resolve customer inquiries in a timely manner using full understanding of the product functions, features, and customer environment.Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions.Empower customers to self-serve and help users navigate our on-demand success resources.Working collaboratively across a few teams - Customer, Marketing, Product & Tech to solve complex problems.

Client Success Specialist/Technician providing world class support to all IB clients focused on the LATAM region.

Customer Experience Team leader

Customer support engineer in charge of delivering world class support to customers around theworld. The team is composed of 7 people.● Provide support of all companies' products to internal and external customers. .

Technical support engineer in charge of delivering world class support to customers around the world.The team is composed of 10 people.● Provide support of the company's Account Security products.

Global service desk analyst in charge of delivering world class support to company’s employees aroundthe world. The team is composed of 60 analysts.● Provide the company employees technical support.

Support engineer in charge of the devices performance and additional engineering tasks throughout thejob. The team size is 6 people.● Provide customer support and training on MotorWise and EcoWise.

Electrical engineer in charge of electrical tasks and quality inspection for projects.● Quality inspection to the implementation of the illumination upgrade to category 3 at the International airport El Dorado Luis Carlos Galán Sarmiento.

Market Researcher in charge of the company expansion.● Research possibilities to expand the company to other countries included United States of America, Peru, Panama, Costa Rica and Mexico.

Teaching assistant in charge of aiding professor tasks. ● Assist the professor depending on the class and material needed.

Electrical engineer intern in charge of electrical tasks and projects.● Research and c++ coding for detectors.

Electrical engineer intern in charge of electrical tasks and assistance of the labs' projects.● Designed the initial schematics design extension for the Field Programmable Gate Array (FPGA) used for the recollection of data from the BLMs (Beam Loss Monitor systems)

Electrical engineer intern in charge of electrical tasks and assistance of the labs' projects.● Programmed artificial agents with an emotional agent architecture and simulated them using Netlogo as the programming environment.