Chathuri Perera Email & Phone Number

Toronto, Ontario, Canada

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• Accurately processing customer transactions using cash registers and point-of-sale (POS) systems.
• Resolving customer issues or concerns in a professional and courteous manner while ensuring accuracy in processing transactions and customer interactions.
• Accurately reconciling cash register drawers at the beginning and end of each shift.
• Following store policies and procedures to prevent theft and fraud.
• Efficiently managing time to process transactions quickly, especially during peak hours.

Colombo 03

• Efficiently provided exceptional customer service by customizing investment opportunities upon each customer requirement.
• Accurately analyzed financial statements, credit reports, sensitivity analysis, quantitative data analysis and derived meaningful insights assessed with the associated risks.
• Developed strong product knowledge across multiple departments, enabling efficient customer assistance and personalized recommendations.
• Prepared memos and presentations along with credit underwriting by justifying recommendations.
• Applied problem-solving skills to address customer concerns and found suitable solutions, resulted in a 30% decrease in customer complaints.
• Conducted ongoing monitoring and evaluation of portfolio performance while established and nurtured relationships with both internal and external partners.

Colombo, Western Province, Sri Lanka

• Precisely conducted audits of various bank operations, such as Agreed Credit Advances (POD, TOD), Standing Orders, Foreign Currency Loans, Cashback Loans, and other Personal Loan Products, Voucher Bundles, and Fixed.
• Attentively reviewed financial records, assessed compliance with policies and procedures, and identified errors while providing feedback to the respective team(s).
• Descriptively documented and updated Daily, Weekly and Monthly Audit Reports and provided valuable insights for continuous improvement.

Postgraduate Diploma, International Business/Trade/Commerce

Master Of Business Administration - Mba, Business Administration And Management, General

Diploma Of Education, Credit Management, Merit Pass

Bachelor Of Science - Bs, Business Administration And Management, General, Second Class Upper Division

Certificate Level 1 & 2, Accountancy

Education record

Activities and Societies: Cadet Platoon as a Copral