• Working in collaboration with licensed and associate therapists, as well as doctoral trainees, to provide clients with specialized evidence-based treatments and support groups• Conducting consultation calls with prospective clients to gather preliminary background information, describe practice services and policies, gauge fit, and provide referrals as needed• Providing general information about CBT, ERP, ACT, and other evidence-based treatments for OCD, anxiety, and related disorders• Coordinating intake to schedule new clients with therapists, answer inquiries, and send appropriate intake paperwork• Managing waiting lists for weekly, intensive, and IOP levels of care for children, teens, and adults• Promptly responding to emails and returning calls to answer inquiries, coordinate care with clinicians, and follow up with prospective clients from waiting lists• Utilizing an EHR system to store PHI, invoice psychotherapy services using appropriate CPT codes, and administer intake paperwork and psychological measures• Managing billing processes, reconciling accounts, sending balance reminders, collecting past-due payments, and answering billing inquiries• Assisting team members in adhering to practice policies and procedures• Updating practice information, services offered, and team member profiles on the website

• Presented peer-reviewed journal articles and led discussions in lab meetings• Conducted literature reviews and assisted in the selection of outcome measures for studies• Prepared documents for submission to the Institutional Review Board• Set up and collected data from participants using Qualtrics and SuperLab software• Trained new research assistants on various research protocols and lab software• Organized and entered participant data into Excel spreadsheets• Analyzed quantitative data using SPSS statistical analysis software• Assisted in pre-registering a study on the Open Science Framework• Designed and executed two studies on emotional awareness and suppression presented in the form of posters at the 2019 and 2020 WPA conferences

• Provided high-quality customer service by attending to customer needs, answering inquiries, and answering phones• Ensured customers were purchasing merchandise in accordance with the school uniform policies• Cleaned, organized, and restocked sales floor to provide customers with an excellent shopping experience• Maintained and updated merchandise inventory utilizing the store’s inventory control system• Picked, processed, and packed online orders for shipment using Encidia and UPS WorldShip shipping software• Gathered and organized store merchandise for transportation to on-site school sales• Trained new employees to operate heat transfer printing machines and POS system