Carmen Perez

Carmen Perez Email and Phone Number

Senior Director Care Center & Sales Operations I Customer Experience (CX) I Employee Development I Strategic Leadership I Financial Performance I Six Sigma I Business Transformation @ IMAGE Skincare
Carmen Perez's Location
United States, United States
Carmen Perez's Contact Details

Carmen Perez work email

Carmen Perez personal email

n/a

Carmen Perez phone numbers

About Carmen Perez

A high caliber business leader with a consistent record of building customer-centric organizations heavily concentrated on the human side of business. Goal oriented with the strong ability to target deficiencies, drive business optimization and implement process improvement programs to increase customer satisfaction and drive financial growth.

Carmen Perez's Current Company Details
IMAGE Skincare

Image Skincare

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Senior Director Care Center & Sales Operations I Customer Experience (CX) I Employee Development I Strategic Leadership I Financial Performance I Six Sigma I Business Transformation
Carmen Perez Work Experience Details
  • Image Skincare
    Senior Director Customer Care & Sales Operations
    Image Skincare May 2019 - Present
    Palm Beach, Fl, Us
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  • Assura Windows & Doors
    Director Support Services
    Assura Windows & Doors 2017 - 2019
    Managed all aspects of the Customer Support Call Center to include strategic direction and the formulation of procedures to reduce customer effort.
  • Stratus Venture Group (Breezer & Energems)
    Customer Service/Process Improvement Manager
    Stratus Venture Group (Breezer & Energems) 2016 - 2017
    Responsible for the strategic planning and execution of all Call Center operations and Repair Field Technicians for domestic and international customers. Core duties included management of processes for the continuous improvement of the customer experience. Provided high quality services by exceeding Service Level Agreements, improving call performance, increased use of resources and adaptation of new technologies to increase efficiencies. Tactical emphasis was on customer care, quality management, workforce planning and continuous coaching and development.
  • Dynasty International - Acn
    Independent Business Owner - Global Business Development
    Dynasty International - Acn 2013 - 2016
    Launched an online website which offered telecommunications, merchant solutions, energy and essential services for home and business customers.
  • Office Depot
    Senior Manager Customer Programs, Customer Service Group Manager & Project Implementation Manager
    Office Depot 2000 - 2013
    Boca Raton, Florida, Us
    Ensured successful implementation of national customer support programs and initiatives designed to rapidly activate the largest revenue generating accounts. Position focused on providing cross-channel coordination of business solutions to include North America Stores, Field Sales, Operations, Transportation, IT, Training, Marketing, Merchandising and Communication teams. Organized and prioritized deployment of customer programs across the United States and Puerto Rico.
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Carmen Perez Skills

Team Building Account Management Team Leadership Management Cross Functional Team Leadership Sales Process Business Planning Training Customer Service Sales Operations B2b Project Management Process Improvement Vendor Management Salesforce.com Forecasting Networking Customer Satisfaction Time Management Business Process Improvement Change Management Business To Business Strategic Planning Outsourcing Customer Relationship Management Operations Management Supply Chain Operations Business Development Program Management Customer Retention Sales Presentations Strategy Microsoft Office Microsoft Word Microsoft Excel Quickbooks Oracle Database Zendesk Six Sigma Leadership Sales Solution Selling

Frequently Asked Questions about Carmen Perez

What company does Carmen Perez work for?

Carmen Perez works for Image Skincare

What is Carmen Perez's role at the current company?

Carmen Perez's current role is Senior Director Care Center & Sales Operations I Customer Experience (CX) I Employee Development I Strategic Leadership I Financial Performance I Six Sigma I Business Transformation.

What is Carmen Perez's email address?

Carmen Perez's email address is ca****@****uth.net

What is Carmen Perez's direct phone number?

Carmen Perez's direct phone number is +156162*****

What skills is Carmen Perez known for?

Carmen Perez has skills like Team Building, Account Management, Team Leadership, Management, Cross Functional Team Leadership, Sales Process, Business Planning, Training, Customer Service, Sales Operations, B2b, Project Management.

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