Delia Perez Email & Phone Number

Fort Worth, Tx, Us

Benbrook, Texas, 76126

Fort Worth, Texas

Managed technical support team for telecommunications/wireless Data services provider in a call center environment. Oversaw daily duties over team 20 or more technicians. Recruited, interviewed, trained and developed our tier 3 technical support team members.  Awarded "Crown Club" trip in 2014 as the 2013 top performing supervisor in our Fort Worth call center. Consistently ranked among the top 4 supervisors for shift bid over all lines of business. Ranked number one over Mobile Broadband on last two consecutive shift bids.  Consistently ranked among top 10 supervisors in segmentation.

Managed sales and business operations for a high volume telecommunications/wireless Data services retailer with an average of 7,000 monthly point of sale transactions. Oversaw daily duties of a staff of 34 or more including assistant managers, retail consultants and technicians. Recruited, interviewed, hired and trained top sales talent. Managed a store that ranked in the top five nationally (of over a 1000 retail stores) in sales. Managed store's exchange rate, exceeding budgeted expectations achieving the best exchange rate in the area for a full service store.Selected to play a key role in launching an affiliate market in Mississippi (2002); assisted with store openings by training staff on operating systems and overall store setup.Managed back office operations, passed corporate audits in two stores I managed.Received numerous awards for sales performance during tenure.

Oversaw all activities involving the management of a department for a worldwide retailer. Worked closely with the sales personnel in promotions and displays. Managed inventory levels and protected against shrink. Analyzed financial reports and made management decisions based upon findings. Oversaw the shipping and receipt of merchandise. Selected to participate in the Home Series commercials, appearing in three Wal-Mart commercials in 1996.