Israel Perez Email & Phone Number

Orlando, Fl, Us

Chicago, Illinois, United States

Tulsa

Burlington, Ma

-Lead data conversion projects using tools like TCC and HDL for Taleo and ORC integrations. -Streamline complex ORC and Core HR processes using best practice approval workflow configuration. -Build custom Alert Notifications for learning assignments, candidate reminders, and expiring DoRs-Create custom components for Oracle Digital assistant using nodejs and REST APIs-Personalize the Performance Evaluation experience using Page Composer and HCM Design Studio.-Design and built out custom Person Security Profiles and Roles to meet business needs.-Responsible for loading all Core HR Work Structures using Spreadsheet Loader.-Work closely with the Business Analysts and Functional Consultants to gather requirements for reports, interfaces, extensions and conversions for Oracle’s Suite of Business Applications.-Develop functional and technical design and documentation for Oracle Applications dependent data conversions, interfaces, custom reporting, and custom applications including use of documented revision control. -Participate in the design, development and maintenance of Conversions, Modifications/Customizations and Interfaces to/from Oracle’s Suite of Business Applications. -Open, manage, and resolve Oracle Service Requests with Oracle Support. -Drive the resolution & troubleshooting of issues during development and post production support. -Design, Document and Perform Unit Testing to validate product functionality.

Orlando, Florida Area

- Offer strategic technical support to assure the highest level of customer satisfaction.- Utilize automated technology and instrumentation to diagnose, document, and resolve customer issues.- Address complex, critical customer issues and involve Development team when needed. - Always be the primary point of contact for customers - Resolve post-sales technical customer inquiries via phone and electronic means.

Orlando, Florida Area

-Delivers post-sales solutions to Oracle E-Business Suite customers to assist in the implementation, maintenance, and resolution of issues related to Human Capital Management.-Consults with customers to determine functional business need and applicable method of implementation.-Primarily through the use of Standard Query Language (SQL) and UNIX commands.-Collaborates with Oracle development in case of application defects and assists in the creation and delivery of code fixes.-Maintains personal knowledge of legislative policy applicable to application functionality, specifically EBS HR APIs.-Recognized by customers with two Exceptional Nomination awards within a single three month period.

Colombia

-Performance engineering large scale applications for leading national bank (Bancolombia) -Developing test plans and test scenarios using requirements and design documents while specifying testing overview, approach, strategy, scope, architecture using tools like LoadRunner and ASR

Greater New York City Area

-Set up and maintain dual phone system environment VoIP and Digital phones from Polycom.- Install and configured Interaction Client 3.0 W32 and .Net 3.0, Interaction administrator, Interaction Supervisor, Interaction Designer, Interaction Attendant and all User’s PC and Terminal servers.- Troubleshoot Handlers and fix known issues after SU have been applied.- Installed and configured 4 Audiocodes MP-124 FXS and 1 MP-118 FXO Gateways from scratch.- Installed and set up 2 (Dell Poweredge 2950) Primary and mirrored CIC servers, Windows Server 2003 with CIC 3.0 and HMP 3.0 from scratch.- Configured and maintained custom workgroups for voicemail/fax distribution using active directory, ACD routing, skill based routing.- Created custom Dial plans in order to allow Our Cisco AS5350 to communicate with the I3 system.- In charge of CIC phone system upgrade from 2.4 to 3.0 and 120+ computers within our suites.- Gathered IP, Notifier, Call and all other IC logs in order to troubleshoot and fix reported issues.- Create/modify voice prompts, workgroup queues, stations and agents as requested.- Maintained company IVR for DTMF and routed ANI/DNIS dial strings as needed.- Worked closely with development, testing, and the IT/IS teams to resolve problems thoroughly and efficiently.- Worked with the network team to assist with cabling, wiring, security, and nightly backups on a mixed network of Windows 2000, Windows 2003, MS SQL 2005, IBM Informix, Active Directory 2003 and ICVerify servers.