Ray Perez Email & Phone Number

Temecula, CA, US

La Jolla, California

• Monitored the Marine Air Ground Task Force (MAGTF) Information Technology Support Center West (MITSC-W) infrastructure and network, responding appropriately to alert events.
• Applied specialization to design, construct, test, and implemented business and technical information technology solutions through application of appropriate software development life cycle methodology.
• Responded to incidents from triage through resolution, including escalations.
• Defined scope, plans and deliverables for assigned projects.
• Responded to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
• Provided root cause analysis documentation in accordance with Government procedures.

Camp Pendleton, California

• Managed daily organizational operations, and directed the design, implementation, and maintenance of IT network systems within secure environments, ensuring uninterrupted connectivity.
• Developed team members and mentored staff on personal and professional development to achieve a capable and competent workforce that possessed the required tools and skills which allowed for effective project.
• Facilitated the review, update, and compliance of SOPs and documentation as emerging technologies were procured and introduced into the operational architecture.
• Mentored over 140 organizational members providing guidance, counseling, and performance evaluation focused on improving effectiveness, discipline, and job performance.
• Spearheaded a screening, recruitment, and training program for the employment of qualified IT technicians within the organization.

Camp Pendleton, California

• Directed the planning, engineering, and maintenance of robust Local and Wide Area Networks, often in austere environments, providing organizational access to reliable and secure information.
• Governed the daily operations of a 10 – 15 employee server and network team, responsible for the support, administration, and availability of network services to over 32,000 user accounts.
• Supervised a department of IT Security technicians, ensuring the proactive defense of networks via the employment of Firewalls, Cisco IDS, IPS, HIDS, and access control techniques.
• Managed the availability, efficiency, and daily operations of IT network systems utilizing server virtualization and network monitoring tools such as SolarWinds for optimal performance.
• Organized on-site professional Microsoft and Cisco training evolutions for Server and Network departments, increasing work force proficiency while developing emerging technology skills.

American Embassy Nairobi / Paris

• Identified potential security concerns for personnel and United States diplomatic buildings with application of critical thinking techniques - to define problems, collect data (historical and current), establish facts.
• Collaborated with senior diplomatic officials, top executive management, the general public, and community groups routinely to successfully resolve controversial, complex, and dynamic challenges in an effective and.
• Forecasted, managed, and audited Operations and Maintenance budgets totaling $1,917,997 across four fiscal years; to achieve 100% accountability of equipment valued in excess of $737,386.
• Improved team moral and employee relations and increased overall work productivity through the implementation of new work-flow and operation processes – which enabled the modernized outdated operations critical SOPs.
• Recognized for superior performance while working under stressful situations and environments, consistently maintained a high level of decisiveness, motivation, and resourcefulness.

Camp Smith, Hawaii

• Managed the daily functions of a Network Operations Center team encompassing over 15 personnel, with responsibilities for administrating and maintaining a network of over 22,000 users.
• Led the execution of 12 IT infrastructure installations throughout the campus, and coordinated the building relocation of an entire server farm with minimal to no service interruption.
• Established Standard Operating Procedures for the administration of secure and non-secure networks; increasing service reliability, availability, and reduced user down-time.
• Researched and recommended the procurement of network system equipment as evolving technologies and hardware requirements emerged.
• Supervised a help desk section comprised of ten members with noteworthy results, by incorporating a user support system resulting in an increase of customer response time.

Camp Pendleton, California

• Supervised the daily administration of IT network resources to include IP address assignments, Microsoft Exchange services, Active Directory maintenance, and disaster recovery techniques.
• Formulated a strategic plan for the scheduled refresh and deployment of 280 client computer assets, this logistical move resulted in zero loss of user data or productivity.
• Implemented a Request for Service customer support system, drastically improving help desk support, reduced response time and increased productivity as a result of decreased user down time.
• Led team in the conduct of site surveys of four buildings campus wide, determining eligibility for system upgrades, and provided recommendations for prioritization.
• Supervised a team of 10 members during the installation of fiber optic and Category 5 cabling, providing customers with reliable phone, email, Internet and video teleconference services.