Ray Perez Email & Phone Number

Temecula, Ca, Us

La Jolla, California

• Monitored the Marine Air Ground Task Force (MAGTF) Information Technology Support Center West (MITSC-W) infrastructure and network, responding appropriately to alert events.• Applied specialization to design, construct, test, and implemented business and technical information technology solutions through application of appropriate software development life cycle methodology.• Responded to incidents from triage through resolution, including escalations.• Defined scope, plans and deliverables for assigned projects.• Responded to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.• Provided root cause analysis documentation in accordance with Government procedures.• Applied specialized knowledge in cross-discipline functions of data engineering and legacy evolution.• Documented daily shift activities in appropriate reporting and ticketing tools and ensured proper pass down of any outstanding issues.• Interacted with customers to gain an understanding of the business environment, technical context and organizational strategic direction.• Collected and organized detailed user and information technology requirements.• Coordinated and collaborated with others in the analyzation of requirements to ensure plans and identified solutions met customer needs and expectations.• Confirmed and prioritized project plans and deliverables with the customer.• Participated in business and technical information technology solution implementations, upgrades, enhancements and conversions.• Understood and used appropriate tools to analyze, identify and resolve business and or technical problems.• Applied metrics to monitor performance and measure key project criteria.• Established and maintained security, integrity and business continuity controls and documents.• Assisted information technology engineers on the application of specialized knowledge to coding, testing, implementation and project documentation.

Camp Pendleton, California

• Managed daily organizational operations, and directed the design, implementation, and maintenance of IT network systems within secure environments, ensuring uninterrupted connectivity.• Developed team members and mentored staff on personal and professional development to achieve a capable and competent workforce that possessed the required tools and skills which allowed for effective project implementation.• Facilitated the review, update, and compliance of SOPs and documentation as emerging technologies were procured and introduced into the operational architecture.• Mentored over 140 organizational members providing guidance, counseling, and performance evaluation focused on improving effectiveness, discipline, and job performance. • Spearheaded a screening, recruitment, and training program for the employment of qualified IT technicians within the organization.

Camp Pendleton, California

• Directed the planning, engineering, and maintenance of robust Local and Wide Area Networks, often in austere environments, providing organizational access to reliable and secure information.• Governed the daily operations of a 10 – 15 employee server and network team, responsible for the support, administration, and availability of network services to over 32,000 user accounts.• Supervised a department of IT Security technicians, ensuring the proactive defense of networks via the employment of Firewalls, Cisco IDS, IPS, HIDS, and access control techniques.• Managed the availability, efficiency, and daily operations of IT network systems utilizing server virtualization and network monitoring tools such as SolarWinds for optimal performance.• Organized on-site professional Microsoft and Cisco training evolutions for Server and Network departments, increasing work force proficiency while developing emerging technology skills.

American Embassy Nairobi / Paris

• Identified potential security concerns for personnel and United States diplomatic buildings with application of critical thinking techniques - to define problems, collect data (historical and current), establish facts, and draw valid conclusions to mitigate risks and decrease vulnerabilities. • Collaborated with senior diplomatic officials, top executive management, the general public, and community groups routinely to successfully resolve controversial, complex, and dynamic challenges in an effective and timely manner.• Forecasted, managed, and audited Operations and Maintenance budgets totaling $1,917,997 across four fiscal years; to achieve 100% accountability of equipment valued in excess of $737,386.• Improved team moral and employee relations and increased overall work productivity through the implementation of new work-flow and operation processes – which enabled the modernized outdated operations critical SOPs and directives.• Recognized for superior performance while working under stressful situations and environments, consistently maintained a high level of decisiveness, motivation, and resourcefulness.

Camp Smith, Hawaii

• Managed the daily functions of a Network Operations Center team encompassing over 15 personnel, with responsibilities for administrating and maintaining a network of over 22,000 users.• Led the execution of 12 IT infrastructure installations throughout the campus, and coordinated the building relocation of an entire server farm with minimal to no service interruption.• Established Standard Operating Procedures for the administration of secure and non-secure networks; increasing service reliability, availability, and reduced user down-time.• Researched and recommended the procurement of network system equipment as evolving technologies and hardware requirements emerged.• Supervised a help desk section comprised of ten members with noteworthy results, by incorporating a user support system resulting in an increase of customer response time.

Camp Pendleton, California

• Supervised the daily administration of IT network resources to include IP address assignments, Microsoft Exchange services, Active Directory maintenance, and disaster recovery techniques.• Formulated a strategic plan for the scheduled refresh and deployment of 280 client computer assets, this logistical move resulted in zero loss of user data or productivity.• Implemented a Request for Service customer support system, drastically improving help desk support, reduced response time and increased productivity as a result of decreased user down time.• Led team in the conduct of site surveys of four buildings campus wide, determining eligibility for system upgrades, and provided recommendations for prioritization.• Supervised a team of 10 members during the installation of fiber optic and Category 5 cabling, providing customers with reliable phone, email, Internet and video teleconference services.