William Perez Email & Phone Number

Waxhaw, Nc, Us

Waxhaw, Nc, Us

Englewood, Colorado, Us

Englewood, Colorado, Us

Hired as a Network Administrator, I evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity. I also successfully produce a 99% up time or better on all servers and network equipment to ensure reliability not only to the company but most importantly the company clients.Key Contributions:• Manage and maintain network performance to enable users to maximize productivity and to minimize downtime as well as design, configure, install, maintain, and repair network systems and subsystem• Oversee the computer/server room operation and environment; providing information, direction and/or recommendations regarding network installations and configurations• Resolve network operational issues and provide technical support to site staff• Support of Network hardware and software, servers, switches, routers, and printers as needed• Install, configure and support network enabled production equipment as well as phones and PBX systems• Specify and request new computer equipment (desktops, laptops, printers, etc)• Interface with customers and vendors as needed to support access to FTP and integration of product upgrades/installs while making decisions on a case-by-case basis, and dependent on mission criticality

Syosset, New York, Us

After 9 years as the IT Administrator for AFA, I was promoted to IT Manger. My experience during that time prepared me for the next step in my career. My dedication and hard work was seen by upper management and I was now ready to lead a team and take on more responsibilities for the company’s IT services. I believe that my personal and communication skills assisted in my promotion. My new responsibilities as an IT Manager were:• Manage information technology and computer systems infrastructure to ensure the highest levels of system availability and security• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems over 13 branches throughout the east coast• Confirm effectiveness of solutions by interacting with user base and understanding their challenges to ensure seamless daily operations• Manage IT team, including hiring, training, conflict resolution, performance coaching and talent management• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review• Communicated updates, service times and usage best practices throughout the company• Work effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements• Maintain Burglar/Fire Alarm Monitoring System and AES Radio Network • Introduce asset management practices to track technological assets from purchase to disposal• Establish a Help Desk Pilot ticket system• Design an OCR scanning and approval system• Provide Tier 3 support to employees and customers

Syosset, New York, Us

After 2 years as an office assistant, I was given a shot to work in the IT department. I was lucky enough not just to be knowledgeable with computers, but also have individuals pulling for my success. This was all due to my personal skills which we all know is a big part of working in the IT field. I quickly caught on and my responsibilities were raised. My general responsibilities included maintaining, repairing and upgrading network and computer systems. My other responsibilities as an IT Administrator were: • Replace major manufacturer’s vulnerable network with robust security through joint architecture of firewall and DHCP.• Stabilize, expand and protect client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.• Effective Tier 1 and 2 troubleshooting, adept at solving problems rapidly.• Strong knowledge of network hardware including servers, routers, and other computer devices.• Schedule, coordinate and deploy server updates and preventative maintenance with limited downtime.• Expert in network security protocols, anti-virus and firewall configuration.• Proven ability to integrate old systems and databases with new software applications and advanced technology.• Maintain servers with full responsibility for 100% system uptime.• Implement and manage hosted server applications.• Provide escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support.• Setup and maintained LAN connectivity and wireless networks.• Plan and build redundancy into existing systems to eliminate downtime due to server failure.

Syosset, New York, Us

I began at AFA Protective Systems, Inc. as an office assistant. During that time, I learned about the company, got to know the employees and was in charge of the mailroom. My responsibilities were:• Assist in sorting, distribution, and shipping of all incoming and outgoing mail, including UPS, Fed Ex, and USPS.• Daily assistance to assure proficiency throughout the office.

Digi-Data was a wonderful opportunity for me to expand my knowledge in the IT field. During my time with the company I learned about cloud storage backup. My responsibilities were:• Offered tier 2 & 3 bilingual troubleshooting related to backup and sharing software in English and Spanish.