• Manage a team of customer service professionals who assist customers with:o Answer customer incoming callso Initiate new inquiries to the workflowo Handles delivery improvement requestso Handles unit down expedite requestso Coordinates open order and back order follow-up with the plants and warehouseso Enters new stock, unit down & export orders into ERP systemo Provides EDI support & resolves EDI reject errorso EDI process knowledgeo Handles shipment tracking & PRO number requestso Coordinates shortage, overage, damage claims and returnso Works with sales and accounting to resolve debits, credits, and warranty related issueso Handles document requestso Resolves ASN issueso Assists other groups as required• Lead, train, develop the team to deliver world class results• Develop metrics to drive toward continuous improvement• Work with cross functional teams to recommend new product offerings, promotions, etc. to improve sales.• Work with the field sales team to provide tools to help them better serve our customers

Earned invite to MVP dinner three months in a rowPromoted to the Palm Beach International Airport in March of 2009Maintained excellent client relations in each territory assigned to.Won highest income per employee this past June and September.Invited to Elite to Eat Dinner June 2010.Helped area achieve highest customer service score ever in October 2010

In charge of running own crew for two years.Establishes successful client relations.Trained new employees in customer service skills as well as lawn care and landscaping.

2006-2008Demonstrated attention to detail while memorizing hundreds of zip codesConducted multiple tasks within a limited amount of time.Earned $4,500 as part of The Earn and Learn Program.

Installed furnaces and air conditioners.Maintained equipmentResponsible for parts and inventory.