Perice Bombo Email & Phone Number

Nairobi

Incharge of reviewing all Group Bookings and Banquet Event contracts to ensure the company's Revenue expectations are not compromised (this involves all the 3 Kenyan Fairmont Properties)Reveiwing of the final invoices to ensure billing was done as per the contract and that all the contracted services were billed accordingly. All relevant backup documents are availed and attached to the final invoice and or Group Reviewing sign off form.Explain in detailing any discrepancies or deviations from the contract.Ensuring all invoices are reconcilled and dispatched within 8 days after conclusion of the event.Participate in Credit Meetings for all the 3 units addressing any overdue invoices/payments and problem accounts and to agree on the best way forward.Analyse and deliberate on new accounts seeking Credit Facilities; using references from other Hotels, business/payment history and expected business volumes to the Fairmont properties to enable the Team make a fair and informed decision.Monitor House Accounts and ensure that they are resolved within the stipulated time lines.Ensure house accounts are opened with the full authority of the Front Office Manager and that adequate backup is availed to show course why the account should be opened.Prepare Standard Operating Procedures so as to conform to the bigger picture of Fairmont Hotels and Resorts.Ensure all accommodation invoices are correctly billed, dispatched in time and any queries/discrepancies addressed immediately they are raised to enable quick payment of the same.

Nairob

Planned for efficient logging and transfers of all requests from and to the Airport.Ensured all VIP and Loyalty Club members were provided with Amenities in the rooms on arrival.Advised guests on places to visit while in Nairobi and made arrangements for them to visit the said places.Assisted guests in tracking their lost luggage and once the lost luggage was found made arrangements for it to be delivered to the Hotel.Confirmed guest tickets, checked them in on line and printed their boarding passes to ease the process at the Airport.Made Restaurant bookings for guests who wished to experience different cuisines out of the Hotel.

Incharge of reviewing all Group Bookings and Banquet Event contracts to ensure the company's Revenue expectations are not compromised (this involves all the 3 Kenyan Fairmont Properties)Reveiwing of the final invoices to ensure billing was done as per the contract and that all the contracted services were billed accordingly. All relevant backup documents are availed and attached to the final invoice and or Group Reviewing sign off form.Explain in detailing any discrepancies or deviations from the contract.Ensuring all invoices are reconcilled and dispatched within 8 days after conclusion of the event.Participate in Credit Meetings for all the 3 units addressing any overdue invoices/payments and problem accounts and to agree on the best way forward.Analyse and deliberate on new accounts seeking Credit Facilities; using references from other Hotels, business/payment history and expected business volumes to the Fairmont properties to enable the Team make a fair and informed decision.Monitor House Accounts and ensure that they are resolved within the stipulated time lines.Ensure house accounts are opened with the full authority of the Front Office Manager and that adequate backup is availed to show course why the account should be opened.Prepare Standard Operating Procedures so as to conform to the bigger picture of Fairmont Hotels and Resorts.Ensure all accommodation invoices are correctly billed, dispatched in time and any queries/discrepancies addressed immediately they are raised to enable quick payment of the same.

Nairobi

Responsible for Front Office, Customer Care, Receiving of Dignitaries and high rancking Government Officials and escorting them to their respective meeting rooms, Event Management, Out of the country Marketing assignments, Represented the MD of KICC at the East African Community meetings concerning Tourism in Arusha.Conducted inspection trips around the KICC complex and acted as a liaison between the KICC Tenants and the KICC Management

Nairobi

Participated in the setting up of the department.Interacted with Dignitaries and high Ranking Government official and ushering them to their respective meeting places/rooms.Participated in International Marketing assignments aimed at creating awareness and informing the International Tourist destinations decision makers about KICCOn occasion represented the Managing Director of KICC on special assignments, especially in meetings which involved the Tourism Sector in the East African Community in Arusha.Participated in the process which enabled KICC to be ISO certified.Part of a team that reorganised the Organisational Chart of KICC creating relevant position that would enable KICC move to another level and compete with other established conference centres.Well versed in Event Management and Customer Care, positions which were held in an acting capacity.

Nanyuki

Deputised the Front Office Manager in the day to day running of the Front Office OperationsDid Duty Management which involved alot of PR and Customer care.

Certificate, Chinese Language

A 3 Months introduction to Basic Chinese for Managers

Diploma, Hotel Management, Diploma

Worked at Kenya Utalii College and Hotel for 7 months before joining the College as a clerk in the Food and Beverage Control Department