►Effectively managed and developed the B2B client portfolio (workshops, gas stations, companies and technical companies, paint shops) and promoted a wide variety of products (Shell lubricants, car parts, chemical sprays).►Highlighted the advantages of the products demonstrating deep knowledge of the technical details and specifications, also against competitors.►Managed efficiently the new challenges posed by a prolonged recession and unprecedented changes in the business and economic… Show more ►Effectively managed and developed the B2B client portfolio (workshops, gas stations, companies and technical companies, paint shops) and promoted a wide variety of products (Shell lubricants, car parts, chemical sprays).►Highlighted the advantages of the products demonstrating deep knowledge of the technical details and specifications, also against competitors.►Managed efficiently the new challenges posed by a prolonged recession and unprecedented changes in the business and economic environment.►Developed sales tools for monitoring customers’ activity, registered and maintained all details in a custom-designed database in Excel.►Negotiated terms of agreement, prices and collaboration with customers.►Prepared and sent offers, registered and managed orders and monitored the delivery of products in close collaboration with the transport company.►Ensured effective in-store presence of the company’s products according to merchandising principles►Recovered lost sales by building relationships of trust with customers, treating them as long-life partners and not buyers.►Communicated with clients intensively through store visits and over the phone, registered daily data and prepared relevant reports.►Managed collections and ensured the implementation of the credit policy of the company.►Proposed restructuring of the company’s credit policy providing data and solid argumentation.►Carried out all activities that supported the Sales function with a strong spirit of collaboration and teamwork►Resolved customer complaints and found creative customized solutions, responding effectively to the concerns of each customer. Show less

► Payroll for 6 employees► Collaboration with 2 colleagues► Payments for 8 suppliers► File management & invoicing► Decreased expenses by 50%► Increased sales by up to 30%

► Administration work through SAP for tasks of Directors, Managers, Teller, Chief Teller, and more► Communication with 43 Store Managers► Collaboration with 3 colleagues► Evaluation of 250+ store employees► Staff file management ► Detailed monthly report for replacements to the Director► Monthly director expenses report ► Mail management