Daily management of sales team.Coaching and mentoring in effective consultative sales methods.Data-driven and soft-skills performance analysis.Creation of sales plans.Collaboration with clients and colleagues to create synergy and cohesion throughout the sales organisation.Tracking and reporting on quantifiable metrics and KPIs.Recruitment and onboarding.Identifying knowledge gaps and developing ways to fill those in.Daily briefs and debriefs with team to ensure target adherence and to identify and remedy any blockers.

MSc - IT-ENABLED INNOVATION- Full time taught Master’s course about enabling organisations to get the maximum possible value from their ICT function, with a focus on managing innovation, operations, and functions using ICT governance principles. - Modules include Strategic Management, IT Governance, Financial Management, Skills Capability and Digital Enablement, Digital Business, and Actionable Insights Through Research.- Master’s thesis titled “Using Blockchain Technology To Manage Reputation In Electronic Component Procurement”.

- Managed the ICT services and infrastructure for the company.- Created the ICT and project management governance in the company, based on ITIL principles using both waterfall and agile methodologies including KANBAN, T-Shirt Sizing and Six Sigma.- Planned and forecasted supply of components and manufacturing based on sales forecasts.- Planned and implemented the full network infrastructure in cooperation with a managed service provider when the company relocated to new premises.- Managed relationships with retailers and distributors in the Nordics.- Managed the call centre for support and outbound sales with 5-15 direct reports, depending on seasonality, driving continual improvements in process to improve KPIs and customer satisfaction. - Collaborated with, and managed priorities of, outsourced software and hardware developers for continual product improvement, including transitioning IoT services from 2G and 3G to 4G and beyond.- Managed and oversaw the logistics function, 2 direct reports, including import/export regulations and declarations.- Created SOPs for customer contacts for both sales and support.- Created the returns and repair processes for both contact centre and warehouse, including digital transformation of trouble tickets and information flow into CRM.- Transformed the outgoing order process from hardcopy to fully digital, enabling direct information flow to contact centre for customer follow-up.- Represented the company at trade shows, including delivering presentations.

Managed relationship between the company and distributors and retailers in the Nordic countries.Represented the company at trade fairs both nationally and abroad.Handled customer service and managed customer satisfaction, contract renewals and warranty repair and replacements.

- Ensured data accuracy in Google Maps business listings, including address, map location and contact details.- Headed several projects focussing on data accuracy for specific business types such as hotels or for specific events, such as the 2014 Winter Olympics in Sochi, Russia and the 2014 FIFA World Cup in Brazil.- Created and updated map information based on new satellite photos and user reports.

- Managed a team of 12 administrative staff in Dublin and a team of 8 technical staff in Oslo.- Introduced new governance in Dell’s customer facing infrastructure IT Services team based on ITIL principles.- Scoped incoming IT infrastructure projects with customers and scheduled local technical staff in Norway for implementation based on skill level, experience, and certifications.- Created cost structures and budgets for each project prior to customer approval.- Lead project manager for multi-million datacentre project using both waterfall and agile methodologies, coordinating the efforts of 5 internal Dell staff and 3 external vendors.- Other projects included comprehensive disaster recovery solutions, physical-to-virtual migrations, cloud enablement, and digital transformation.- Completed scoping, pricing and budgeting of 8-10 projects weekly.- Presented updates re projects at both technical and Boardroom level.

- Provided server, storage and backup technical support for Dell’s ProSupport Enterprise customers.- Gained great insight into enterprise storage systems, their form and function and best practises for maintenance and administration.- Was the main contact and resolution expert for the University of Oslo’s server infrastructure.- Received several awards for customer service skills and productivity.

- Provided server, storage and backup technical support for Hewlett Packard Enterprise customers.- Instrumental in identifying a faulty batch of RAM modules, leading to a recall notice being sent out to the affected customers, resulting in an award for diligence.- Trained new staff and performed quality control of troubleshooting and resolutions.- Was designated Subject Matter Expert on HP’s ProLiant range of server hardware.

Deskside/desktop support for Diageo at St. James’ Gate Brewery. Day-to-day IT maintenance and support for Diageo’s onsite and offsite staff. Fixed issues the outsourced helpdesk were unable to help with over the phone. Handled on average 10 tickets per day in addition to network maintenance and field sales staff support.

First line helpdesk and customer service for Nordea staff. Handled password resets and basic technical support, escalated to onsite/field staff when required. Average of 60+ calls per day, first call resolution achieved on over 90%. Quality controlled tickets after being in the role for six months.

Managed IT infrastructure in a Windows 2003SBS/XP environment for 10 regular staff and a classroom of 10-12 guests every month for the purpose of CAD software training. Managed backups and all contact with service providers for all communication. Also experienced copywriting, invoice validation, customer and vendor contact and contract management.

Selling and upselling mobile phones, accessories and plans. Quickly became trusted by management and was the only non-manager on staff to hold keys to the shop. Part of decision team that determined stock intake and special offers.

One of three paid members of staff. Held sole responsibility to decide on and do the page breakdown, graphical look and layout of the paper as well as communicating with the printer. Wrote several reports and opinion pieces for each edition. Never missed the printer’s deadline.

Served national service as a communication specialist at Olavsvern Orlogsstasjon outside of Tromsø in northern Norway. Handled all incoming and outgoing communication via military networked computers. Held security clearance for level “Secret/NATO SECRET”.