Jason Wishard Email & Phone Number

Washington, Dc, Us

Saint Louis, Mo, Us

Saint Louis, Mo, Us

Design Systems• Co-Lead the Global Design System Guild (design side) enabling the unification of three design systems.• Formalize the federated model for designer contributions to the development of the Global Design system.• Foster a healthy design system community within Centene Digital + Technologies, among its designers and with its engineering partners.• Partner with Brand Marketing to understand and integrate Centene's new brand guidelines (voice and visual) through the Global Design System.• Partner with Engineering to develop a shared roadmap for component development.• Partner with Engineering to create training and drive adoption of the Global Design System among Centene Technologies app dev teams. Experience Operations• Mature operations within Product Experience, driving standards into processes and tools.• Guide the development of playbooks and training for the core functions of Product Experience with an emphasis on UX Research and Design.• Partner with the Digital Product leaders to strengthen the integration of Design in our SAFE development model.• Support skill building among UX talent and set clear paths for career growth.• Manage UX tooling vendor relationships.

Menlo Park, Ca, Us

• Served as a strategic thought partner to the Head of Ads Design and its $100bil annual revenue roadmap, by steering, connecting, and influencing conversations on multi-billion dollar experience design bets.• Came into a newly created role, bringing together 16 DPMs across NORAM & EMEA and 3 portfolios of work, elevating contributions, and reducing duplicative work, while aligning business needs with recursive career goals.• Standardized our business rhythms to be cross-functional from how we talked about the work to how we collaborated, serving as a liaison across Ads, Instagram, and Facebook executives' strategic priorities.• Shifted the mindset of 200 product designers to value DPMs as “partners” and not “supporters”, by defining roles & responsibilities, approaching it not from filling tactical gaps but delighting the teams strategically.• Consistently tapped to tell the story of Ads Design, being a strategic thought partner on messaging our value to Meta, executives, and even the COO of Meta. This included team reviews, all-hands, executive onboarding, and portfolio planning across nearly 400 designers.

Reston, Virginia, Us

• Decreased data errors by over 80% through operationalizing the entire research pipeline from screener to insights synthesis, reducing operational overhead from 12 tools to 3, with Airtable as the core data store.• Stood up a core intranet for easier onboarding of new employees and shared ways of working across the team for more efficient outcomes and higher-quality deliverables.• Created a model of “just right” for billable work, allowing for maximum profitability as we scaled the business. We remained efficient on client work, avoided burnout, and created an inclusive contribution model.

Saint Louis, Mo, Us

• Defined and championed UX processes that guided design in product development, shifting our approach to impact how our CIO saw the design, by starting with research for his approach to strategy and the Board.• I documented a UX design and development model into a playbook, aiding in business stakeholder understanding of processes and roles, bringing over 150 engineers into the design process.• Supported skill-building within the UX Design Community in ideation, research, prototyping, tooling, visual/interaction design, and more.• Led a team of 26 through a rapid leadership change by inspiring them to do their best work, and empowering them to pivot. We pivoted a delayed project from being 4 months behind to shipping on time.• Partnered with various executive leaders to understand an overcommitted body of work. We quickly understood all priorities, realigned talent, and reduced a team from 80-hour weeks to ~45-hour weeks.

Mclean, Va, Us

• I was responsible for our toolchain strategy, reporting and team metrics, global program management, and managing our senior leadership team’s collaboration sessions and workstream.• Within a month I shifted our toolchain strategy to minimize our compliance risk by still giving designers what they needed without having duplicate tools.• Operationalized our reporting and governance model using a human-centered approach and using tools we have in-house.• Quickly found a cadence for managing the SLT’s collaboration sessions to get them operating more like a centralized team again.

Mclean, Va, Us

While managing a multi-million budget and 100+ designers, I grew the Design Operations practice from 1 to 10 people. The structure I instantiated, focused on the 3 areas, was replicated across all of ONE Design (500+ designers) in whole or in part.Portfolio Operations• Worked with design leads to report all work across over 100 projects, 12 strategic initiatives, and velocity of over 1,000 story points.• Crafted a framework to define intent early with Product and Tech, now being scaled to other lines of business.• Worked across Bank, Card, and Enterprise (5,000+ people) to operationalize our bottom-up process model, having all work tracked equally.People Operations• Worked with our Head of Research to craft and manage a Skills Survey, now scaled across ONE Design for tracking talent.• Moved Talent and Performance Management cycles from spreadsheets to Mural, allowing for deep, visualized conversations now scaled to ONE Design.• Reduced and operationalized the red tape of recruiting new employees, speeding our hiring ramp by 3x over the rest of ONE Design.Practice Operations• Defined Community of Practice guidelines, allowing for organic horizontals to bubble up, creating higher quality and consistent designs across the Bank.• Operationalized rituals such as reviews, status meetings, stand-ups, and more, finding ways to be more inclusive with fewer meetings.• Shifted our UserLabs to ColLab Spaces, serving as usability labs, war rooms, and more with Mural TVs, allowing for local and remote collaboration.• Rolled out Mural TV’s for makeshift war rooms, showing an early reduction in travel costs by ~20%.

Fairfax, Va, Us

• Managed a team of 7 Designers, Business Analysts, and Product Managers across two global offices (US and Romania) and growing.• Worked with our sales team to help close a nearly $600k training partnership with a large media company to train them on Design Thinking, Design Sprints, and User Experience methodologies.• Constructed a 3-week process to deliver a strategy and application framework as an outcome for businesses who have a "business problem" but no vision or strategy for execution.

Fairfax, Va, Us

• Managed a team of 8 Designers across two global offices (US and Romania).• Worked with our UX Director to define our processes and tools at a baseline level to empower our designers to execute on a client by client basis.• Launched the first instantiation of our Product Design System called ‘Matter’ that documented all of those processes and tools, including a library of over 400 reusable components for iOS, Android, and Web applications.• Influenced two employees to become highly contributing members of the organization, one of which was a driving force behind our Design System practice for 3Pillar and our clients.• Mentored and coached the team on a weekly basis, putting three members on the path to promotions; one to another delivery manager and the other two as Leads.• Successfully resolved conflict on a +$2 million account between design, engineering, and the client in a highly reactive situation.• Converted a large enterprise telecom to agile design, by delivering a completed and validated product into production in 6 months, beating out a large multi-national competing agency delivering in Waterfall.

Fairfax, Va, Us

• Worked with the sales team on client proposals as well as sitting on sales calls to drive the conversation around needs and goals.• Drove the creation of the design team's public-facing presence for telling stories about our work to enable the sales team to sell our services.• Leaned in and drove coaching sessions with other designers, feedback sessions on design work, and conflict resolution on client engagements.• Worked with sales and marketing to begin consolidating our sales decks/proposals to have a set of reusable content and stories for putting together proposals for prospects.

Reston, Va, Us

• Before coming onboard, I shifted the thinking of Resonate via discussions with their CEO, CTO, and VP of Product by moving the design function under the Product Management group, shifting feature builds away from an engineering-centric organization.• Brought on board as the head of the design department, in charge of leading the user experience vision for the company. This includes design in an agile environment from sketching on paper to the visual design direction.• Built out the design space to be a collaborative environment with a 12’ x 6’ whiteboard and movable desks to allow for open and effective collaboration between designers, development, and the company as a whole. The space allowed for designers to work at their machines, as well as being configured to hold design studios with up to 8 people in the space.• Defined the design vision for the next 12 months, including the team's capacity, size, deliverables, and roles.• Shifted the company from a modified Agile organization that leans more on Waterfall, to a truly Agile environment relying less on formal specifications.• Aided in making the shift to Agile easier by instantiating a component library, allowing for reuse and less documentation for feature requests.• Shifted the roles of designers from siloed roles of UX and Visual Design, to Product Designers, allowing for more agility in design ideation.• Instantiated a feedback loop via the sales process, as well as usability testing in the field using Silverback App.• Involved design more closely in the development process by having designers work in code for the company's newly created HTML/CSS Styleguide based on Bootstrap.• Educated design and development on Responsive Thinking and how to implement best practices not only in design, but in code.

Employee number one for a consumer financial start-up that digitized the portfolio advisor experience blended with the financial planner experience.• Lead the design, marketing, and user experience from the home page screen through logging out of the platform, with every journey path permutation in between.• Developed the brand for Wealthminder, including brand guidelines, logo concepts, and variations as well as helping to craft the messaging for our marketing.• Developed a design library of reusable elements and components based on a custom-rolled version of Twitter Bootstrap.• Worked closely with developers to implement designs by designing in the browser via paired design/programming.• Designed and implemented the marketing website from sketches through full WordPress implementation, extending the design library into the marketing site, coding the HTML/CSS and WordPress theme.• Implemented the front-end for phase two of our MVP, doing all HTML/CSS to full production spec.

Fairfax, Va, Us

Strategic Development• Identify the best presentation of content to create a positive user experience that highlights the brand and corporate identity.• Help stakeholders define their strategic business goals against user needs and goals to align with content and functionality.• Exercise professional judgment and business acumen to select appropriate deliverables to meet stakeholder budget, timeline, and expectations on a variety of projects.• Monitor usability testing to document findings and compare against user research reports to inform future enhancements.Project Management• Responsible for complete life-cycle of projects, from initial meeting to final product.• Identify gaps and potential roadblocks to manage expectations.• Consistently manage scope, budget, and timeline against adjustments to the schedule.• Manage peers to ensure consistent delivery.Corporate• Aided in the strategy, design, and build for a vital internal component management system.• Authored articles for our corporate blog, with content focusing on modern UX trends.• Manage and maintain IT infrastructure.Stakeholder• Engaged in the facilitation of component systems for large organizations including healthcare companies, automobile commerce companies, and the leisure industry.• Developed a new framework to create and present UI/wireframes within the organization and for clients.• Created a reusable framework of pages and components that was implemented across a well-known travel and leisure organization to reduce design time by 75%.• Developed strategy, wireframes, and interactive designs for a large hardware company’s personalized, cross-site data experience, increasing user interaction, and stickiness by 250%.• Created wireframes and high-fidelity HTML prototypes for user testing the “real experience” on a well-known travel and leisure company’s eCommerce experience.

Jacksonville, Florida, Us

Network Solutions focuses on helping small businesses start and market their businesses on the Web, with such services as domain name registration, web hosting, and e-commerce solutions.Tactical Growth• Resident subject matter expert on leveraging innovative technologies including mobile and social platforms.• Developed a new framework to create and present UI/wireframes within the organization.• Created and implement a grid system for all new web initiatives in the company, allowing for a UI pattern library to take root.• Streamlined internal processes and systems for UI and specification documents, resulting in increased productivity and decreased redundancy of design efforts.• Shared best practices with other teams throughout the organization on new processes and better ways to facilitate communication and knowledge transfer.Strategic Growth• Key member of an internal task force to redefine customer experience and increase revenue.• Lead UI Designer on growth initiatives integral to the long-term growth of the organization.• Continuously revised existing user experience to promote ongoing customer growth and increase revenues, sometimes into the million-dollar mark on certain UX enhancements.• Led the design of one particular revenue enhancement that yielded $11 million annually in the reservation path.

Reston, Va, Us

Siteworx is an interactive agency specializing in design, development, and the deployment of websites, web & mobile applications, while serving clients in government, commercial, and nonprofit sectors.I had the opportunity to work with a diverse portfolio of companies ranging from small start-ups to Fortune 500 firms. This experience forced me to think creatively to adapt to different needs and solutions. This ability along with quick-thinking skills helped clients achieve their desired outcomes. While I often wore multiple hats, key responsibilities included:• Managing projects for Business-to-Business and Business-to-Consumer implementations.• Acting as both Project Manager and Experience Architect on multiple projects.• Serving as Lead EA on many client engagements.• Facilitating contract negotiations and project planning for small, medium, and large web projects.• Attending networking events as a corporate representative to increase brand awareness and build a contact database.• Assisting in the business development for new clients and continued relationships with existing clients.• Implementing new marketing strategies for the User Experience group via sales presentations, web promotions, and print materials.• Serving as liaison to management in keeping them abreast of current web trends, especially those in social networking and mobile spaces.• Educating incoming employees on corporate strategy via company newsletter contributions and “Lunch and Learn” presentations.• Mentoring new team members on internal processes and strategies.

Reston, Va, Us

NCI provides information technology, engineering, logistics, and professional services to the U.S. Federal Government.Managed and implemented a strategy for the visual portion of a portal redesign, including suggestions on implementing the portal in full web standards.• Managed the implementation of a fully standardized (Section 508) template system for a DOE internet portal.• Trained all technology staff in web standards, XHTML, and CSS.• Gave future strategies for a semantic content management system, visual updates, and mobile strategies.• Responsible for all documentation in the web group for standardized web design and maintenance.

• Responsible for all aspects of running a sole proprietorship including accounting and day-to-day business needs.• Helped many companies, both large and small, with many aspects of their design needs, including:• Brand Development and Logo Design• Web Strategy, Design, Development, and DeploymentClients included The World Bank (Metametrics), First American Mortgage, and ServerCave, just to name a few.

Reston, Virginia, Us

General Dynamics provides technologies, products, and services that support a wide range of digital communications needs, supporting defense, intelligence, homeland, and national security customers the world over.• Maintained daily updates for over 80,000 static web pages which were validated against the W3C.• Designed a fully standardized (Section 508) template system for a DOT intranet portal.• Gave future strategies for visual and technology updates.• Responsible for all documentation in the web group for standardized web design and maintenance.

East Coast Street Racing was an online magazine that sought to educate young drivers about traffic safety while working with insurance companies and local racetracks to encourage safer racing on closed courses.• Responsible for all management, operational, and financial duties.• Worked with many national and local companies and public service agencies to implement safe driving programs for teenagers and young adults.• Responsible for implementing new ways of informing the public, via the web (browser and mobile-based), of news in the automotive industry and helping deter the rising numbers of automobile fatalities.• Headed up and implemented most of the web strategies for the company, both internally and externally.

Worldwide Technical Resources was a leading IT staffing organization that serviced mostly clients in the telecom sector.• Responsible for developing the company’s rapidly growing online presence.• Designed and implemented web and print marketing campaigns.• Instrumental in developing product strategies for the web and some mobile technologies.• Helped build the web group from zero dollars in revenue to over one million dollars in a year.

Newark, De, Us

Sallie Mae is the nation’s leading financial services company specializing in innovative savings tools, tuition payment plans, and education loans that promote responsible financial habits and reward success.• Responsible for many internal and external career-based training software tools and external promotional CD-ROM’s (some seen by millions of high school students).• Worked with many internal groups to facilitate their brand strategy and print deliverables for college and high school presentations.• Responsible for full strategy and redesign for the Human Resources Intranet Portal.

Bachelor Of Fine Arts, Major In Art; Concentration In Graphic Design

Education record